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02-23-2021, 11:13
| #436 (permalink) |
| Major Poster  Join Date: Feb 2015 Location: In KIgali currently
Posts: 42
Member: 2349214 Status: Offline Thanks Meter: 8 | Box/Dongle found: Infinity [BEST] Serial No (S/N): E97EAA69 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 75 "UK Edition" status: Off Last launched Application: 0036 v.0144 => Activations: - 00: Infinity-Box/Dongle [CM2] v0144 - 03: Infinity [BEST] v0122 => Options: - Infinity [BEST] - Infinity [BEST2] |
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02-23-2021, 12:07
| #437 (permalink) | |
| Product Supporter  Join Date: Jun 2010 Location: Infinity Team support
Posts: 606
Member: 1330296 Status: Offline Thanks Meter: 1,137 | Quote:
 2. Read Dongle S/N https://www.infinity-box.com/support/?s=7  3. Send file fault.bin and Dongle S/N text to support https://www.infinity-box.com/contact/  | |
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03-28-2021, 12:15
| #438 (permalink) |
| Junior Member Join Date: Jul 2016 Location: Maguindanao, Philippines Age: 27
Posts: 34
Member: 2602888 Status: Offline Sonork: Not Using Thanks Meter: 2  | === DongleManager [Infinity] v1.80 [2021-03-28 19:14:54] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000138621344082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 0FBE1386 Firmware version: 0147.02 Box/Dongle misconfiguration Diagnostic code: 66 "UK Edition" status: Off Last launched Application: 0032 v.0147 => Activations: - 00: Infinity-Box/Dongle v0147 - 03: [BEST] v0122 => Options: - Infinity-Box/Dongle - Infinity BEST2 please help me |
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03-28-2021, 13:49
| #439 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://www.infinity-box.com/support/?s=2  2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe  4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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03-29-2021, 21:39
| #440 (permalink) |
| Major Poster Join Date: Jun 2020 Location: Malawi Age: 35
Posts: 43
Member: 2959226 Status: Offline Thanks Meter: 1 | DongleManager [Infinity] v1.81 [2021/03/29 15:55:46] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00011AD6212B4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 27071AD6 Firmware version: 0147.02 === Process started: 2021/03/29 15:55:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. p |
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03-30-2021, 09:30
| #441 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://www.infinity-box.com/support/?s=2 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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04-23-2021, 09:35
| #442 (permalink) |
| Freak Poster  Join Date: Feb 2010 Location: philippines Age: 41
Posts: 430
Member: 1227914 Status: Offline Sonork: 100.1602872 Thanks Meter: 58 | === DongleManager [Infinity] v1.81 [4/23/2021 16:34:57] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00008AD617434082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 62628AD6 Firmware version: 0147.02 === Process started: 4/23/2021 16:34:59 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 please help me team |
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04-23-2021, 13:16
| #443 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Read NOTE - https://www.infinity-box.com/support/?s=2 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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04-23-2021, 15:39
| #444 (permalink) | |
| Freak Poster Join Date: Feb 2010 Location: philippines Age: 41
Posts: 430
Member: 1227914 Status: Offline Sonork: 100.1602872 Thanks Meter: 58 | Quote:
thank you so much problem solved | |
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05-31-2021, 16:29
| #445 (permalink) |
| Junior Member Join Date: Apr 2019 Location: rawalpindi,pakistan
Posts: 3
Member: 2903539 Status: Offline Sonork: 1682501 Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [5/31/2021 7:44:47] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000054EA200A4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 02F554EA Firmware version: 0146.02 Box/Dongle misconfiguration Diagnostic code: 70 "UK Edition" status: Off Last launched Application: 0030 v.0146 => Activations: - 00: Infinity-Box/Dongle v.0146 cm2 dongle misconfiguration plz help |
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05-31-2021, 16:54
| #446 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Now update dongle firmware with Infinity DongleManager. What is the result? | |
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07-09-2021, 06:23
| #447 (permalink) |
| Junior Member Join Date: Mar 2019 Location: villa coloma bagabag
Posts: 1
Member: 2899795 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.85 [7/9/2021 1:16:17 PM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00013BCA21524082 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): F8213BCA Firmware version: 0147.02 Box/Dongle misconfiguration Diagnostic code: 66 "UK Edition" status: Off Last launched Application: 0030 v.0147 => Activations: - 00: Infinity-Box/Dongle [CM2] v0147 => Options: - Infinity-Box/Dongle [CM2] pls... HELP.. |
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07-09-2021, 08:06
| #448 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Read NOTE - https://infinity-box.com/support/?s=2 - Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software Make the next steps ONLY after uninstall usb sharing tool otherwise YOU WILL KILL your dongle! - Update dongle with Infinity DongleManager.exe - Delete fault.bin file (if you have it in CM2 folder) - Run Infinity exe | |
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07-11-2021, 00:22
| #449 (permalink) |
| Junior Member Join Date: Jun 2017
Posts: 2
Member: 2729076 Status: Offline Thanks Meter: 0 | 6 months after I activated it for 1 more year and they didn't help me at all and I saw everything they told me and nothing wasted. ... If they solve me and they return the 6 lost months I will comment that I already solve the opposite with infinity is like voting the money. Last edited by YellowBoss; 07-11-2021 at 09:19. |
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07-11-2021, 09:26
| #450 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
You did not answered to supporters during 6 months, it is YOUR fault. Now you can update your dongle firmware with DongleManager. Last edited by YellowBoss; 07-11-2021 at 23:23. | |
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