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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 05-23-2020, 17:11   #1 (permalink)
Freak Poster
 
Join Date: Feb 2008
Location: Faisalabad Pakistan
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Dongle misconfigured


Respected Supporter,
This is second time i am facing this problem please help me.
https://mega.nz/file/QRtEUSDT#PaQM0E...TeMPQgaNce6034
Fault.bin file is attach here for your kind consideration.
I don't know what is the problem
I am using Windows 10 Enterprise LTSC.
Separate Dongle
I do not use any port sharing software
I am using kaspersky Antivirus (cm2 Exclude)
Also exclude from Windows defender.

Please find out fault bin file and let me know what is the problem

=== DongleManager [Infinity] v1.76 [23/05/2020 21:14:00] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 1
HWID: 00009BBB7CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C3759BBB
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> External Activations:
- sm


Thank you very much
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Old 05-23-2020, 17:21   #2 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by netvision123 View Post
Respected Supporter,
This is second time i am facing this problem please help me.
https://mega.nz/file/QRtEUSDT#PaQM0E...TeMPQgaNce6034
Fault.bin file is attach here for your kind consideration.
I don't know what is the problem
I am using Windows 10 Enterprise LTSC.
Separate Dongle
I do not use any port sharing software
I am using kaspersky Antivirus (cm2 Exclude)
Also exclude from Windows defender.

Please find out fault bin file and let me know what is the problem

=== DongleManager [Infinity] v1.76 [23/05/2020 21:14:00] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 1
HWID: 00009BBB7CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C3759BBB
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> External Activations:
- sm


Thank you very much

Hi,
If it's "second time" I think you should get an info that t's a software conflict with c:\program files\techsmith\camtasia 2019\camtasiastudio.exe


Have you disable it after you got a problem first time ?
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Old 05-23-2020, 17:23   #3 (permalink)
Freak Poster
 
Join Date: Feb 2008
Location: Faisalabad Pakistan
Posts: 405
Member: 696491
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Thanks Meter: 164
No previously i accidentally removed fault.bin file but now I can notice that this is a problem. So Should i uninstall that software, or is there any other suggestion because I have to make videos for my channel. Please guide me further what i have to do,
Thank you for your kind reply.
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Old 05-23-2020, 17:38   #4 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
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Quote:
Originally Posted by netvision123 View Post
No previously i accidentally removed fault.bin file but now I can notice that this is a problem. So Should i uninstall that software, or is there any other suggestion because I have to make videos for my channel. Please guide me further what i have to do,
Thank you for your kind reply.
Update dongle firmware now.
Install v 2.11 http://forum.gsmhosting.com/vbb/f296...vated-2840109/
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Old 05-23-2020, 17:43   #5 (permalink)
Freak Poster
 
Join Date: Feb 2008
Location: Faisalabad Pakistan
Posts: 405
Member: 696491
Status: Offline
Thanks Meter: 164
Thank you for your reply, I want to know should i keep Camtasia Studio or uninstall it for future, Please i have to do a lot on it. Have you fix that issue in 2.11. Please don't mind it....
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Old 05-23-2020, 20:17   #6 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by netvision123 View Post
Thank you for your reply, I want to know should i keep Camtasia Studio or uninstall it for future, Please i have to do a lot on it. Have you fix that issue in 2.11. Please don't mind it....
If you will use CM2MT2 v211 you can leave Camtasia as is
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