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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 12-12-2010, 11:01   #1 (permalink)
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Dongle not found


I got this problem today. But yesterday it was working well.

I can use it now as com port with other software but cannot run any software of infinity box.

so what i have to do.

box light is 100% ok.

here is report



and this

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Old 12-12-2010, 11:24   #2 (permalink)
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connect in other computer and then connect in this computer
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Old 12-12-2010, 11:27   #3 (permalink)
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Originally Posted by dawood1208 View Post
connect in other computer and then connect in this computer
i try on another system but same

and in DEVICE MANAGER it show

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Old 12-12-2010, 16:50   #4 (permalink)
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its happen with me before and 2 day i thought its not working after in other pc work
so if you can instal fresh windows ,before try in other pc bro and disable antyvirus
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Old 12-12-2010, 17:04   #5 (permalink)
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Do system restore and post rezultate.
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Old 12-12-2010, 17:13   #6 (permalink)
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I was face the same problem, i format my pc it is solved
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Old 12-12-2010, 17:40   #7 (permalink)
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Quote:
Originally Posted by alamgarh View Post
I got this problem today. But yesterday it was working well.

I can use it now as com port with other software but cannot run any software of infinity box.

so what i have to do.

box light is 100% ok.

here is report



and this


go to devic manager and uninstal the smart card readers, e-gate and and token then reconnect ur box it will work properly try this it will solve u r problem..100%
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Old 12-12-2010, 19:42   #8 (permalink)
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1. remove smart-card from card-holder
2. very gently clean smart-card contacts
3. install smart-card back

what is the results ?
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Old 12-13-2010, 08:18   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
1. remove smart-card from card-holder
2. very gently clean smart-card contacts
3. install smart-card back

what is the results ?
100% working. thanks
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