dongle not logging to support area - GSM-Forum

nokwueze · 01-16-2009, 05:54

pls help me out dongle can log in to support area

stan1comm · 01-16-2009, 06:03

email to infinity team
with erro those get in login

stan1comm

**InfinitySupport** · 01-16-2009, 14:42

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.

01-16-2009, 05:54	#1 (permalink)
nokwueze Junior Member Join Date: Sep 2003 Location: NIGERIA Age: 46 Posts: 29 Member: 39703 Status: Offline Thanks Meter: 0	dongle not logging to support area pls help me out dongle can log in to support area

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01-16-2009, 06:03	#2 (permalink)
stan1comm Product Supporter Join Date: Oct 2007 Age: 39 Posts: 1,460 Member: 609952 Status: Offline Sonork: 100.1574492 Thanks Meter: 154	email to infinity team with erro those get in login stan1comm

01-16-2009, 14:42	#3 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	1. Try to login in support area again 2. Read error messages very carefully and follow by advices that you can see in support area 3. Try to login in another support area mirror 4. Read error messages very carefully and follow by advices that you can see in support area If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction: 1. Run DongleManager 2. Make "Read S/N" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong. Don't forget to include in your mail detailed information what is the problem with your dongle.