Free Support Extended or REMOTE connection

[Yusuf Lawal]

Dear fellow Infinity-Box CM2 users,

Let us debate for we need from team

Free Support Extended

REMOTE CONNECTION

Due to covid-19 pandemic, none of us are able to go out for work, I think it better team give us access to connect our client via remote to service their phone from our house.

[abitech]

Great write up team please help us

[TBOUY]

I think they are working on it already.

[julius1461]

Pls infinity team we need your extension because of the pandemic and allow remote access thank you.

[reyxito]

Please allow remote access no one able to go out and make money

Enviado desde mi SM-N976V mediante Tapatalk

[yuranc8]

Are you think Team is sleeping during this time? They work same as usual or even more so i dont see why this requests. do you think electricity, servers, phone samples so on are free of charge in this period !?
If we will be a offer or something it will be because they want not because someone asks it.
I am also in quarantine but I always find ways to earn some, one of them I am serving a limited number of customers (as a precaution, and to minimize risks) and I updated my price list and I am asking for a little more than usual to compensate, these remote services share dongle or box damages, spoils the market and the software is liable to be cracked or worse, simply the team can reduce the price for renewal for a limited time.

[InfinityHelp]

Originally Posted by Yusuf Lawal

Dear fellow Infinity-Box CM2 users,

Let us debate for we need from team

Free Support Extended

REMOTE CONNECTION

Due to covid-19 pandemic, none of us are able to go out for work, I think it better team give us access to connect our client via remote to service their phone from our house.

Ys, Sir, you are always welcome to debate this thema.
Currently you can acess many services online, here is the list of services - https://www.infinity-box.com/price/
How to access IOS account - https://www.infinity-box.com/service/

And let me remind to everybody that ALL Infinity users already have an IOS account (automatically created).

In case of problem with IOS login you can reset password here - https://www.infinity-box.com/support/?r=16&help=1

[InfinityHelp]

Originally Posted by reyxito

Please allow remote access no one able to go out and make money

Enviado desde mi SM-N976V mediante Tapatalk

What do you mean "remote access" ? Do you need remote access to server or remote access to software or remote access to your customer's phones ?
Please give me more information about your idea.
Thank you !

[InfinityHelp]

Originally Posted by julius1461

Pls infinity team we need your extension because of the pandemic and allow remote access thank you.

What do you mean "remote access" ? Do you need remote access to server or remote access to software or remote access to your customer's phones ?
Please give me more information about your idea.
Thank you !

[InfinityHelp]

Originally Posted by TBOUY

I think they are working on it already.

Yes you are completely right. Team is working in non-stop mode.

[InfinityHelp]

Originally Posted by abitech

Great write up team please help us

Please tell me how team can help you ? Please write more details.
Thank you !

[kamal_singla]

If i'm not wrong they asking to share dongle into user's pc to do work as remote, as i know that's not possible...

[Yusuf Lawal]

Originally Posted by yuranc8

Are you think Team is sleeping during this time? They work same as usual or even more so i dont see why this requests. do you think electricity, servers, phone samples so on are free of charge in this period !?
If we will be a offer or something it will be because they want not because someone asks it.
I am also in quarantine but I always find ways to earn some, one of them I am serving a limited number of customers (as a precaution, and to minimize risks) and I updated my price list and I am asking for a little more than usual to compensate, these remote services share dongle or box damages, spoils the market and the software is liable to be cracked or worse, simply the team can reduce the price for renewal for a limited time.

sure we know Team didn't sleep.

we are all INFINITY-BOX TEAM supporters to the cure, each time we notice elapse we will quickly draw Team attention to it.

meanwhile, one man food is another man poison please note that, but in my country this pandemic has caused total fall of our business.

the only way for Team can help us out, it's to introduce remote connection so that we can connect our customers via remote to service their devices.

for me reduction of activation/renew price doesn't has any effect in this situation, as well as free support extended.

only what can solve problem at this moment is REMOTE CONNECTION.

i said it again WE ARE ALL INFINITY-BOX TEAM SUPPORTERS.

[InfinityHelp]

Originally Posted by Yusuf Lawal

..., it's to introduce remote connection so that we can connect our customers via remote to service their devices....

Please tell me what should be the steps to repair phone of your remote customer.
What is your idea step-by-step so we can think here all together and prepare an request to programmers

[InfinityHelp]

Originally Posted by kamal_singla

If i'm not wrong they asking to share dongle into user's pc to do work as remote, as i know that's not possible...

Interesting idea but how is "dongle sharing" may helps to repair damaged phone that is physically located at the table of 92 years old man 100 km far away or water damaged phone of 17-years old girl ?
I am trying to understand what operations Infinity users need