Free support renew due to COVID19 disaster

[YellowBoss]

Originally Posted by rebainoor

Think you for all but firmware V1.38 to V1.39 will not help me for any thing
Some user have update from V1.39 to 1.43 this is an help

Let's look at your situation from other side.
Your dongle C8DD0BBA support expired 2019-Nov-10. It was even before covid problem start. You did not renewed support at that time so you lost nothing due to covid problem.
But other people, who paid for support, was unable to work during at least two months and team want to recover that two months of unused support.

But team gave two months for all users, not only to people who take loss due to covid problem. And you was able to update your old firmware 0138 to 0139 for free.

I hope you agree that it's good move by Infinity Team

[YellowBoss]

Originally Posted by Oyetunde Semiu

Dear team sorry I can't see any free.
Since that if renew my dongle today even if its expired four years ago.
My one or two years will start from today.
If you want to do us a favour why can't you follow this procedure.
Ok my dongle expired August 2018 now add two months which expired October 2018.
Iam sorry you didn't do me a favour.
Br infinity team.

Your support expired in Aug 2018, before covid problem start.
You did not renewed support at that time so you lost nothing due to covid problem.
But other people, who paid for support, was unable to work during at least two months and team want to recover that two months of unused support.

But team gave two months for all users, not only to people who take loss due to covid problem. So your August 2018 => October 2018 and probably you can get higher (but not latest) firmware version.

[rebainoor]

Originally Posted by YellowBoss

Let's look at your situation from other side.
Your dongle C8DD0BBA support expired 2019-Nov-10. It was even before covid problem start. You did not renewed support at that time so you lost nothing due to covid problem.
But other people, who paid for support, was unable to work during at least two months and team want to recover that two months of unused support.

But team gave two months for all users, not only to people who take loss due to covid problem. And you was able to update your old firmware 0138 to 0139 for free.

I hope you agree that it's good move by Infinity Team

Yes i agree with you and think you for this

[YellowBoss]

Originally Posted by rebainoor

Yes i agree with you and think you for this

I hope people understand that first target is to cover loss of people who paid for support but they can not use that paid support time. And of course all other users (with expired support) will get something for free as well.

Also team is thinking about future actions, it depends on situation with covid etc. because nobody knows what will happen in nearest days.

[rebainoor]

Originally Posted by YellowBoss

I hope people understand that first target is to cover loss of people who paid for support but they can not use that paid support time. And of course all other users (with expired support) will get something for free as well.

Also team is thinking about future actions, it depends on situation with covid etc. because nobody knows what will happen in nearest days.

All will be ok becase ALLAH IS BIG

[Mbonge]

thanks for your understanding our current situation

[IQA_SHAHEEN]

Originally Posted by YellowBoss

Dear Users,

According to current World situation with COVID19 all users of Infinity-Box/Dongle (and activations) get 2 (two) month support period extend for free.
This action affect to users who has active support or inactive support, every user get +2 months to "Expiry" date.
As a result users, who have renewed support, will get extended support for 2 months. Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before.
Please use DongleManager v1.75 or higher to apply changes. Download latest DongleManager software HERE

Also if your Dongle version is lower than v0134 you have a reason to update your Dongle firmware even if your support period expired long time ago because all users can get v0134 for free instead of legacy firmware.


We will see on situation and probably more actions to come, let's see.

Not helpful what about the user who purchased activation on march 2020 for two years they got stuck there money and dongle activation for two years please give them special favour give them cm2 sm module update for free who purchased 2 years activation in the month of february or march 2020 & what happens if #carona virus last for more two months

Regards
Iqa_Shaheen

[YellowBoss]

Originally Posted by IQA_SHAHEEN

Not helpful what about the user who purchased activation on march 2020 for two years they got stuck there money and dongle activation for two years please give them special favour give them cm2 sm module update for free who purchased 2 years activation in the month of february or march 2020 & what happens if #carona virus last for more two months

Regards
Iqa_Shaheen

Dear Sir,

"user who purchased activation on March 2020 for two years" get two month additianal support the same way as other users so support period for that users will be extended up to May 2022

"user who purchased activation on February 2020 for two years" get two month additianal support the same way as other users so support period for that users will be extended up to April 2022

Also please read last words in message that you have quoted.

[.::PankajMobileWorld::.]

Originally Posted by YellowBoss

I can not check it because you hide S/N

=== DongleManager [Infinity] v1.76 [4/23/2020 8:03:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000047F18434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 4DB1047F
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm

[ashaqkulgam]

Originally Posted by YellowBoss

Dear Users,

According to current World situation with COVID19 all users of Infinity-Box/Dongle (and activations) get 2 (two) month support period extend for free.
This action affect to users who has active support or inactive support, every user get +2 months to "Expiry" date.
As a result users, who have renewed support, will get extended support for 2 months. Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before.
Please use DongleManager v1.75 or higher to apply changes. Download latest DongleManager software HERE

Also if your Dongle version is lower than v0134 you have a reason to update your Dongle firmware even if your support period expired long time ago because all users can get v0134 for free instead of legacy firmware.


We will see on situation and probably more actions to come, let's see.

Very very big thanks to our cm2 team your thinking is very great this time all world problem you can see but our problem not see look dear i have no internet for last one year no dongle update no new setup not anything all lockdown no shop anly at home you can google it i am from jammu and kashmir india please sir answer me my dongle firmware is 0.137 can i update it 0.138 or 0.139 please

[jeremyxps]

=== DongleManager [Infinity] v1.76 [22/04/2020 22:33:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001E041FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 058DE041
Firmware version: 0134.02
=== Process started: 22/04/2020 22:33:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[rahihimkhan]

=== DongleManager [Infinity] v1.76 [4/23/2020 8:13:58] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D2CC00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 74A4D2CC
Firmware version: 0140.02
=== Process started: 4/23/2020 8:14:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[MR SALAUDDIN]

masallah good update

[icloudboss2016]

thnx a lot.. my dongle get life back

[quang_mobile]

this even for mybox? I actived long time ago. thank for team
=== DongleManager [Infinity] v1.76 [4/23/2020 11:41:04] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C94000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6677C940
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 03: [BEST] v0122
- 07: #7
=> External Activations:
- sm