Free support renew due to COVID19 disaster

[YellowBoss]

Originally Posted by Arman111

my activation was experied recently but my bad luck no update release in 2 month which you give covid 19 offer......so please add 5 month in my dongle

my current ver:v0138
if you give me atlist v0139.....i will proud off you

Hello,
Are your region in troubles with COVID since October 2019 ?

[YellowBoss]

Originally Posted by asad76

I can't get v1.39 I have successfully update my dongle but before and after version is v1.38 what is this?

Sent from my JSN-L22 using Tapatalk

Hello,
What is your dongle S/N ?

[YellowBoss]

Originally Posted by rahihimkhan

=== DongleManager [Infinity] v1.76 [4/23/2020 8:13:58] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000D2CC00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 74A4D2CC
Firmware version: 0140.02
=== Process started: 4/23/2020 8:14:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,
Update it once again now.
What is the result ?

[YellowBoss]

Originally Posted by skgrxl

can i get 2 month or letest update use

=== DongleManager [Infinity] v1.76 [23-04-2020 10:46:27] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=== Process started: 23-04-2020 10:46:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Your support period was extended for free for 2 months: 2018-Feb-26 => 2018-Apr-26
v0136 firmware valid for all software released before 2018-04-26

[rahihimkhan]

Originally Posted by YellowBoss

Hello,
Update it once again now.
What is the result ?

Process completed
=== Process finished: 4/23/2020 14:39:37 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 14:39:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0000D2CC00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 74A4D2CC
Firmware version: 0143.02
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> External Activations:
- bst
- sm

[YellowBoss]

Originally Posted by rahihimkhan

Process completed
=== Process finished: 4/23/2020 14:39:37 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 14:39:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0000D2CC00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 74A4D2CC
Firmware version: 0143.02
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> External Activations:
- bst
- sm

good, this means support was extended and dongle updated well

[jaddah]

=== DongleManager [Infinity] v1.76 [4/23/2020 10:52:28] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0201818518D61292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 23098185
Firmware version: 0122.02
=== Process started: 4/23/2020 10:52:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[ashaqkulgam]

Originally Posted by ashaqkulgam

Very very big thanks to our cm2 team your thinking is very great this time all world problem you can see but our problem not see look dear i have no internet for last one year no dongle update no new setup not anything all lockdown no shop anly at home you can google it i am from jammu and kashmir india please sir answer me my dongle firmware is 0.137 can i update it 0.138 or 0.139 please

try to update but nothing change

DongleManager [Infinity] v1.76 [4/23/2020 15:19:01] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000178818164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3BDF1788
Firmware version: 0137.02
=== Process started: 4/23/2020 15:19:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/23/2020 15:19:36 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 15:19:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000178818164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3BDF1788
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm

[YellowBoss]

Originally Posted by skgrxl

before i got update but new setup not work



==== [23-04-2020 10:31:59] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.76 [23-04-2020 10:32:05] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=== Process started: 23-04-2020 10:32:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 46 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23-04-2020 10:33:27 ===
=== DongleManager [Infinity] v1.76 [23-04-2020 10:33:27] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 01: CDMA-Tool v0122
- 07: #7
=> External Activations:
- cdm
- sm

Your support period was extended for free for 2 months: 2018-Feb-26 => 2018-Apr-26
v0136 firmware valid for all software released before 2018-04-26

[YellowBoss]

Originally Posted by guslay

=== DongleManager [Infinity] v1.76 [23/04/2020 12:18:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000ECE0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): AFB30ECE
Firmware version: 0136.02 >>> BEFORE
=== Process started: 23/04/2020 12:18:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23/04/2020 12:18:29 ===
=== DongleManager [Infinity] v1.76 [23/04/2020 12:18:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000ECE0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): AFB30ECE
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v0136 >>AFTER
- 07: #7
=> External Activations:
- bst
- sm


No change Still 0136

Your support period was extended for free for 2 months: 2017-Sep-19 => 2017-Nov-19
v0136 firmware valid for all software released before 2017-Nov-19

[YellowBoss]

Originally Posted by TSMVenezuela

I acknowledge that I did not renew the support for my infinity since that last year that I paid for it I had to go through a lot of things in my country and now I live in another I do not want to take advantage of such a situation but I would like to know if my card is valid to update since I It could serve in these difficult days as an extra income



=== DongleManager [Infinity] v1.76 [23/04/2020 1:46:53] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003445800001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C7E84458
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 06: #6
- 07: #7
=> External Activations:
- sm
- spt

Your support period was extended for free for 2 months: 2018-Mar-08 => 2018-May-08
Your dongle firmware was updated. Firmware v0136 valid for all software released before 2018-May-08

[nagesss]

mine updated from 136-137....none of the new software runs tho


=== DongleManager [Infinity] v1.76 [4/23/2020 15:47:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 00010856162D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 851E0856
Firmware version: 0136.02
=== Process started: 4/23/2020 15:47:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/23/2020 15:48:10 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 15:48:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 00010856162D4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 851E0856
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm
=== DongleManager [Infinity] v1.76 [4/23/2020 15:48:42] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00010856162D4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 851E0856
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm sad

[YellowBoss]

Originally Posted by kothamamun

it will be not work long time ago expired dongle.

It will helps to users with renewed support for sure - they can save 2 months of paid support.
Also it will helps to some dongles with expired support as well because in some cases old firmware can be updated to newer one (not newest but newer).

[YellowBoss]

Originally Posted by kmips

[23.04.2020 9:05:25] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
=== Process started: 23.04.2020 9:05:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 45 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23.04.2020 9:06:33 ===
=== DongleManager [Infinity] v1.76 [23.04.2020 9:06:33] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 02: #2 v0122
- 07: #7
=> External Activations:
- sm
=== DongleManager [Infinity] v1.76 [23.04.2020 9:07:46] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 02: #2 v0122
- 07: #7
=> External Activations:
- sm

Your support period was extended for free for 2 months: 2018-Nov-29 => 2019-Jan-29
v0137 firmware valid for all software released before 2019-Jan-29

[YellowBoss]

Originally Posted by raza ahmad

== DongleManager [Infinity] v1.76 [2020-04-23 11:31:31] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 21669989
Firmware version: 0122.02
=== Process started: 2020-04-23 11:31:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Your support period was extended for free for 2 months: 2018-Feb-07 => 2018-Apr-07
v0136 firmware valid for all software released before 2018-Apr-07