Yes Sir, sure !

Support period for this dongle was extended for 2 months already from May to Jun

can i get a free update?

=== DongleManager [Infinity] v1.80 [9/12/2020 12:22:02] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E259FF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0102E259
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2
- Infinity SM

Yes. All Infinity users already received 2 moths support period extension.
As I can see your last support renew order was placed 2017-Aug-17 and support was up to 2018-Aug-17
After 2 months extensiot it was extended up to 2018-Oct-17

=== DongleManager [Infinity] v1.80 [9/15/2020 12:28:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001C212FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0912C212
Firmware version: 0136.02
=== Process started: 9/15/2020 12:28:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/

Dear Kobiss,
Your server order has been Completed successfully.

Completed Order

Service:
Infinity-Box/Dongle 2 years Updates Support Renewal Chinese Miracle 2 included (CM2)

Job Data:
Serial No: 0912C212

Code Details:
COMPLETED

Credits:
57

Available Credits:
5.00

Order Date:
2020-09-14 19:00:21

answered long time ago https://forum.gsmhosting.com/vbb/f29...rtant-2899638/

==== [18/09/2020 12:01:05] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [18/09/2020 12:01:10] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00003CD117B14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5E273CD1
Firmware version: 0137.02
=== Process started: 18/09/2020 12:01:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

I was not able to update or I have just missed the free support extension?

All users got two months support period extension.
Your dongle support period was also extended for two months from 2018-Aug-08 to 2018-Oct-08


How to check support period - https://www.infinity-box.com/doc/?r=17

can i avail it with this?

=== DongleManager [Infinity] v1.80 [9/23/2020 22:06:33] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000210E18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 2E47210E
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle

Hi,


Yes, sure !

All users got two months support period extension.
Your dongle support period was also extended for two months from 2019-Jan-15 to 2019-Mar-15


How to check support period - https://www.infinity-box.com/doc/?r=17

not update found for your smartd card

=== DongleManager [Infinity] v1.80 [24/09/2020 16:05:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000282711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A71F2827
Firmware version: 0136.02
=== Process started: 24/09/2020 16:05:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/

Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/

still telling firmware oudated
 

i have updated my box to v0138.02 but when starting newest soft like cmt2 keep telling my firmware is oudated how to solve this

Dongle firmware version required for latest software for today is 0145 but not 0138

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/