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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-22-2020, 16:57   #1 (permalink)
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Free support renew due to COVID19 disaster


Dear Users,

According to current World situation with COVID19 all users of Infinity-Box/Dongle (and activations) get 2 (two) month support period extend for free.
This action affect to users who has active support or inactive support, every user get +2 months to "Expiry" date.
As a result users, who have renewed support, will get extended support for 2 months. Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before.
Please use DongleManager v1.75 or higher to apply changes. Download latest DongleManager software HERE

Also if your Dongle version is lower than v0134 you have a reason to update your Dongle firmware even if your support period expired long time ago because all users can get v0134 for free instead of legacy firmware.


We will see on situation and probably more actions to come, let's see.


Two new support server mirrors with software installers - no need any registration, just browse and download:
ONE and TWO



Last edited by YellowBoss; 04-23-2020 at 10:17.
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Old 04-22-2020, 17:05   #2 (permalink)
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Dear Sirs,

We expect some kind of heavy load at dongle update server in nearest time so please, if you will see any connection problems or something like that - just report the problem here and we will fix it (if any) ASAP.
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Old 04-22-2020, 17:08   #3 (permalink)
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best team in the gsm world thk you
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Old 04-22-2020, 17:08   #4 (permalink)
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Thank you team.
Very appreciated move!
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Old 04-22-2020, 17:12   #5 (permalink)
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Really Great decesion from infinity team.
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Old 04-22-2020, 17:12   #6 (permalink)
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Infinity teem
Love you infinity
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Old 04-22-2020, 17:17   #7 (permalink)
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Wow what a care for customers... I didn't hear anything like this on other gsm market specifically the offer you gave for customer with expired support



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Old 04-22-2020, 17:23   #8 (permalink)
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Thank you INFINITY BOX ♥️
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Old 04-22-2020, 17:46   #9 (permalink)
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thank you love you

you are the best
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Old 04-22-2020, 17:47   #10 (permalink)
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what firmware will be installed in dongle after update

befor update
Quote:
==== [22/04/2020 17:40:18] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.76 [22/04/2020 17:40:24] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010BBxxxxxxxxxxx
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C8Dxxxxxxxx
Firmware version: 0138.02
"UK Edition" status: Off
Last launched Application: 0034 v.0138
=> Activations:
- 00: Infinity-Box/Dongle v0138
- 03: [BEST] v0122
- 07: #7
=> External Activations:
- sm

after update

Quote:
=== DongleManager [Infinity] v1.76 [22/04/2020 17:40:35] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010BBxxxxxxxxxx
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C8Dxxxxx
Firmware version: 0138.02
=== Process started: 22/04/2020 17:40:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 22/04/2020 17:41:29 ===
=== DongleManager [Infinity] v1.76 [22/04/2020 17:41:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010BBAxxxxxxxxxxx
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C8DXXXXX
Firmware version: 0139.02
=> Activations:
- 00: Infinity-Box/Dongle v0139
- 03: [BEST] v0122
- 07: #7
=> External Activations:
- sm

Last edited by rebainoor; 04-22-2020 at 17:52.
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Old 04-22-2020, 18:06   #11 (permalink)
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Old 04-22-2020, 18:10   #12 (permalink)
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Dongle Firmware version: v0137

Dongle Firmware version is outdated!
Download "DongleManager" from support and update firmware!




=== DongleManager [Infinity] v1.76 [4/22/2020 22:37:56] ===
Searching...
Card-Reader: FT SCR20xx 0
HWID: 0000047Fxxxxxxx
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 4Dxxxxxx
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm
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Old 04-22-2020, 18:14   #13 (permalink)
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Firmware version: 0138.02
=== Process started: 22/04/2020 19:13:59 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-22-2020, 18:17   #14 (permalink)
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i think need wait tomorrow to confirme this and retry
because i have update my dongle from v1.38 to V1.39 only
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Old 04-22-2020, 18:20   #15 (permalink)
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Extraordinarias noticias para todos los que somos usuarios de esta gran herramienta mil gracias al staff que sabe entender las necesidades de su publico y solidarizarse con las necesidades de sus usuarios estoy plenamente seguro que este buen y extraordinario gesto se les va a retribuir con infinitos beneficios delante siempre y mil gracias por sus esfuerzos.

Extraordinary news for all of us who are users of this great tool, a thousand thanks to the staff who know how to understand the needs of their public and show solidarity with the needs of their users. I am sure that this good and extraordinary gesture will pay you back with infinite benefits. always and a thousand thanks for your efforts.
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