Free support renew due to COVID19 disaster - Page 11 - GSM-Forum

YellowBoss · 04-23-2020, 16:42

Quote:

Originally Posted by Arslanmayo

bro what i got i think its my pre previous card firmware correct me if im wrong
=== DongleManager [Infinity] v1.76 [4/23/2020 20:28:38] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00003E8B7DCB4082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 464E3E8B
Firmware version: 0122.02
=== Process started: 4/23/2020 20:28:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/23/2020 20:29:02 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 20:29:02] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00003E8B7DCB4082
Box/Dongle found: [BEST]
Serial No (S/N): 464E3E8B
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 03: [BEST] v0122
- 07: #7
=> External Activations:
- bst
- sm

It was updated today already.
Your support period was extended for free for 2 months from 2018-Aug-31 to 2018-Oct-31
v0137 firmware valid for all software released before 2018-Oct-31

What do you mean "my pre previous card firmware" ?

Arslanmayo · 04-23-2020, 16:51

Quote:

Originally Posted by YellowBoss

It was updated today already.
Your support period was extended for free for 2 months from 2018-Aug-31 to 2018-Oct-31
v0137 firmware valid for all software released before 2018-Oct-31

What do you mean "my pre previous card firmware" ?

i mean to say sir my card firmware was already on 137 before update and after update its still on 137 its mean after adding two extra month there is only 137 card firmware was released is it correct ?

YellowBoss · 04-23-2020, 16:56

Quote:

Originally Posted by Arslanmayo

i mean to say sir my card firmware was already on 137 before update and after update its still on 137 its mean after adding two extra month there is only 137 card firmware was released is it correct ?

yes sir, it means firmware v0137 valid for all software released before 2018-Oct-31

Arslanmayo · 04-23-2020, 16:59

Quote:

Originally Posted by YellowBoss

yes sir, it means firmware v0137 valid for all software released before 2018-Oct-31

ok thank you ..............

ashaqkulgam · 04-23-2020, 17:15

DongleManager [Infinity] v1.76 [4/23/2020 15:19:01] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000178818164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3BDF1788
Firmware version: 0137.02
=== Process started: 4/23/2020 15:19:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/23/2020 15:19:36 ===
=== DongleManager [Infinity] v1.76 [4/23/2020 15:19:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000178818164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3BDF1788
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm
Which software can i use 2.6 is working well but 2.7 or higher version not working and also team not answer me

ahmed koukou · 04-23-2020, 17:17

Respected team thank you infinity team

تم الإرسال من Redmi 6A باستخدام Tapatalk

YellowBoss · 04-23-2020, 17:19

Quote:

Originally Posted by ashaqkulgam

.... ten pages of text removed ...
Which software can i use 2.6 is working well but 2.7 or higher version not working and also team not answer me

What is your dongle S/N ?

ashaqkulgam · 04-23-2020, 17:21

Quote:

Originally Posted by YellowBoss

What is your dongle S/N ?

Sorry sir
Serial No (S/N): 3BDF1788

SAJONDUTTA · 04-23-2020, 17:25

i update but not work === DongleManager [Infinity] v1.76 [4/23/2020 22:22:03] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000175A200001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8B3275A2
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm

yasir_105 · 04-23-2020, 17:25

Dear Sir, I have expired CM2 Dongle today i install MTK2.07 Version & Run error massage comes Dongle Firmward version is outdated.Please Update Dongle info as follow
=== DongleManager [Infinity] v1.76 [4/23/2020 21:30:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000396F176D4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 7006396F
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm

YellowBoss · 04-23-2020, 17:30

Quote:

Originally Posted by yasir_105

Dear Sir, I have expired CM2 Dongle today i install MTK2.07 Version & Run error massage comes Dongle Firmward version is outdated

Hello,

What is your dongle S/N ?

YellowBoss · 04-23-2020, 17:31

Quote:

Originally Posted by ashaqkulgam

Sorry sir
Serial No (S/N): 3BDF1788

It was updated today already.
Your support period was extended for free for 2 months from 2019-Jan-24 to 2019-Mar-24
v0137 firmware valid for all software released before 2019-Mar-24

YellowBoss · 04-23-2020, 17:32

Quote:

Originally Posted by SAJONDUTTA

i update but not work === DongleManager [Infinity] v1.76 [4/23/2020 22:22:03] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000175A200001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8B3275A2
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm

It works. As I can see it was updated today already.

Your support period was extended for free for 2 months from 2018-Dec-25 to 2019-Feb-25
v0137 firmware valid for all software released before 2019-Feb-25

SAJONDUTTA · 04-23-2020, 17:38

Quote:

Originally Posted by YellowBoss

It works. As I can see it was updated today already.

Your support period was extended for free for 2 months from 2018-Dec-25 to 2019-Feb-25
v0137 firmware valid for all software released before 2019-Feb-25

but support site not work no file lode

YellowBoss · 04-23-2020, 17:42

Quote:

Originally Posted by SAJONDUTTA

but support site not work no file lode

yes you are right. It is because your support state is expired (even after we add 2 months to your account).
If you want to get latest firmware (0143 for today) and full access to support area you can renew support ordinary way as other users do.

04-23-2020, 17:15	#155 (permalink)
ashaqkulgam No Life Poster Join Date: Jul 2012 Location: kashmir, india Posts: 527 Member: 1781818 Status: Offline Sonork: 100.1652308:ashaq Thanks Meter: 130	DongleManager [Infinity] v1.76 [4/23/2020 15:19:01] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000178818164082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 3BDF1788 Firmware version: 0137.02 === Process started: 4/23/2020 15:19:02 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 4/23/2020 15:19:36 === === DongleManager [Infinity] v1.76 [4/23/2020 15:19:37] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000178818164082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 3BDF1788 Firmware version: 0137.02 => Activations: - 00: Infinity-Box/Dongle v0137 - 07: #7 => External Activations: - sm Which software can i use 2.6 is working well but 2.7 or higher version not working and also team not answer me Last edited by ashaqkulgam; 04-23-2020 at 17:20.

04-23-2020, 17:25	#160 (permalink)
yasir_105 Insane Poster Join Date: Nov 2007 Location: P A K I S T A N Posts: 77 Member: 627493 Status: Offline Sonork: 100.1601311 Thanks Meter: 3	Support not updated for 2months free Dear Sir, I have expired CM2 Dongle today i install MTK2.07 Version & Run error massage comes Dongle Firmward version is outdated.Please Update Dongle info as follow === DongleManager [Infinity] v1.76 [4/23/2020 21:30:14] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000396F176D4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 7006396F Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0137 - 07: #7 => External Activations: - sm Last edited by yasir_105; 04-23-2020 at 17:31.

04-23-2020, 17:17	#156 (permalink)
ahmed koukou Freak Poster Join Date: Jul 2013 Location: CAIRO.EGYPT Posts: 167 Member: 1981679 Status: Offline Thanks Meter: 86	Respected team thank you infinity team تم الإرسال من Redmi 6A باستخدام Tapatalk

04-23-2020, 17:25	#159 (permalink)
SAJONDUTTA No Life Poster Join Date: Dec 2008 Location: bangladesh Posts: 1,916 Member: 926902 Status: Offline Sonork: 100.1655575 Thanks Meter: 517	i update but not work === DongleManager [Infinity] v1.76 [4/23/2020 22:22:03] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000175A200001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 8B3275A2 Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0137 - 07: #7 => External Activations: - sm