Free support renew due to COVID19 disaster - Page 34 - GSM-Forum

saidgsm · 05-06-2020, 20:52

Quote:

Originally Posted by YellowBoss

This [BEST] dongle has only Infinity "free Test Version 2014" activation.
If you want to use Infinity-Box/Dongle software with this dongle you can activate "Infinity-Box/Dongle software activation for Infinity [BEST]"

I only want to recover my support area "nokia".

saidgsm · 05-06-2020, 21:45

=== DongleManager [Infinity] v1.78 [06/05/2020 20:42:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0002C4B100001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A333C4B1
Firmware version: 0136.02
=== Process started: 06/05/2020 20:42:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss · 05-06-2020, 22:10

Quote:

Originally Posted by saidgsm

I only want to recover my support area "nokia".

Your dongel Serial No (S/N): A2D1A562 is [BEST]
You can use it to access [BEST] support area

YellowBoss · 05-06-2020, 22:11

Quote:

Originally Posted by saidgsm

=== DongleManager [Infinity] v1.78 [06/05/2020 20:42:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0002C4B100001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A333C4B1
Firmware version: 0136.02
=== Process started: 06/05/2020 20:42:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Support period was extended for free for 2 months from 2017-Nov-05 to 2018-Jan-05
Dongle was updated well
Firmware version 0136 valid for 2018-Jan-05

If you want to get latest firmware (v0143 for today) you can renew support

saidgsm · 05-07-2020, 00:31

Quote:

Originally Posted by YellowBoss

Support period was extended for free for 2 months from 2017-Nov-05 to 2018-Jan-05
Dongle was updated well
Firmware version 0136 valid for 2018-Jan-05

If you want to get latest firmware (v0143 for today) you can renew support

"Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before."

still not working for me !

YellowBoss · 05-07-2020, 09:42

Quote:

Originally Posted by saidgsm

"Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before."

still not working for me !

Support period was extended for your dongle for free for 2 months from 2017-Nov-05 to 2018-Jan-05
Firmware version 0136 valid for 2018-Jan-05

azofs · 05-08-2020, 02:01

my infinity box stop while UPDATING and i try to update it cant update anymore.
what should i do,,,\

=== DongleManager [Infinity] v1.76 [5/8/2020 9:05:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000057xxxxxxxxxx
=== Process started: 5/8/2020 9:05:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 05-08-2020, 03:56

Quote:

Originally Posted by azofs

my infinity box stop while UPDATING and i try to update it cant update anymore.
what should i do,,,\

=== DongleManager [Infinity] v1.76 [5/8/2020 9:05:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000057xxxxxxxxxx
=== Process started: 5/8/2020 9:05:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

check your other thread for an answer

teslanet · 05-08-2020, 10:51

Help.

=== DongleManager [Infinity] v1.78 [08.05.2020 12:53:00] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0201946F1D041292
Box/Dongle found: [BEST]
Serial No (S/N): 1E93946F
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM

=== DongleManager [Infinity] v1.78 [08.05.2020 12:45:16] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0201946F1D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1E93946F
Firmware version: 0122.02
=== Process started: 08.05.2020 12:45:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

InfinityHelp · 05-08-2020, 11:47

Quote:

Originally Posted by teslanet

Help.

=== DongleManager [Infinity] v1.78 [08.05.2020 12:53:00] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0201946F1D041292
Box/Dongle found: [BEST]
Serial No (S/N): 1E93946F
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM

=== DongleManager [Infinity] v1.78 [08.05.2020 12:45:16] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0201946F1D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1E93946F
Firmware version: 0122.02
=== Process started: 08.05.2020 12:45:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Support was extended for this dongle for 2 months for free.
Dongle has latest firmware version 0143

What kind of help do you need ?

teslanet · 05-08-2020, 17:07

not start Infinity program.

Last launched Application: 0000 v.0000

InfinityHelp · 05-08-2020, 20:32

Quote:

Originally Posted by teslanet

not start Infinity program.

Last launched Application: 0000 v.0000

What exe do you want to run ?
Do you see any error message ?

pink009 · 05-09-2020, 09:34

good morning, see my mistake, so i'm trying to take advantage of the COVID19 offer and it's not working to use the recent updates ...
thank you for your attention...

=== DongleManager [Infinity] v1.78 [5/9/2020 10:33:45] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007436A19801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1994436A
Firmware version: 0122.02
=== Process started: 5/9/2020 10:33:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

zeeshan ali 786 · 05-09-2020, 10:10

Thanks infinity team

InfinityHelp · 05-09-2020, 11:15

Quote:

Originally Posted by pink009

good morning, see my mistake, so i'm trying to take advantage of the COVID19 offer and it's not working to use the recent updates ...
thank you for your attention...

=== DongleManager [Infinity] v1.78 [5/9/2020 10:33:45] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0007436A19801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1994436A
Firmware version: 0122.02
=== Process started: 5/9/2020 10:33:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

Support period was extended for free for 2 months from 2019-Apr-18 to 2019-Jun-18
Dongle was updated well from v1037 to 0138
Firmware version 0138 valid for 2019-Jun-18

If you want to get latest firmware (v0143 for today) you can renew support

05-08-2020, 02:01	#502 (permalink)
azofs Freak Poster Join Date: Dec 2017 Location: philippines Posts: 100 Member: 2785467 Status: Offline Sonork: 100.1679506 Thanks Meter: 28	my infinity box stop while UPDATING and i try to update it cant update anymore. what should i do,,,\ === DongleManager [Infinity] v1.76 [5/8/2020 9:05:10] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000057xxxxxxxxxx === Process started: 5/8/2020 9:05:10 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 Last edited by azofs; 05-08-2020 at 02:07.

05-06-2020, 21:45	#497 (permalink)
saidgsm Freak Poster Join Date: Jul 2005 Location: Maroc Posts: 436 Member: 166142 Status: Offline Thanks Meter: 20	=== DongleManager [Infinity] v1.78 [06/05/2020 20:42:36] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0002C4B100001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): A333C4B1 Firmware version: 0136.02 === Process started: 06/05/2020 20:42:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

05-08-2020, 10:51	#504 (permalink)
teslanet Junior Member Join Date: Aug 2007 Location: Moscow Posts: 20 Member: 568203 Status: Offline Thanks Meter: 1	Help. === DongleManager [Infinity] v1.78 [08.05.2020 12:53:00] === Searching... Card-Reader: FT SCR2000 0 HWID: 0201946F1D041292 Box/Dongle found: [BEST] Serial No (S/N): 1E93946F Firmware version: 0122.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0143 - 03: [BEST] v0122 - 07: #7 => Options: - Infinity BEST - Infinity SM === DongleManager [Infinity] v1.78 [08.05.2020 12:45:16] === Searching... Card-Reader: FT SCR2000 0 HWID: 0201946F1D041292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 1E93946F Firmware version: 0122.02 === Process started: 08.05.2020 12:45:22 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

05-08-2020, 17:07	#506 (permalink)
teslanet Junior Member Join Date: Aug 2007 Location: Moscow Posts: 20 Member: 568203 Status: Offline Thanks Meter: 1	not start Infinity program. Last launched Application: 0000 v.0000

05-09-2020, 09:34	#508 (permalink)
pink009 Freak Poster Join Date: Sep 2014 Location: MOZAMBIQUE Posts: 171 Member: 2263412 Status: Offline Thanks Meter: 86	good morning, see my mistake, so i'm trying to take advantage of the COVID19 offer and it's not working to use the recent updates ... thank you for your attention... === DongleManager [Infinity] v1.78 [5/9/2020 10:33:45] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0007436A19801292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 1994436A Firmware version: 0122.02 === Process started: 5/9/2020 10:33:46 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

05-09-2020, 10:10	#509 (permalink)
zeeshan ali 786 No Life Poster Join Date: Apr 2017 Location: pakistan Posts: 595 Member: 2711874 Status: Offline Sonork: 100.650600 Thanks Meter: 462	Thanks infinity team