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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-05-2020, 07:23   #586 (permalink)
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i want to update itfrom 0134 to 0136 but how
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Old 07-05-2020, 11:28   #587 (permalink)
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Quote:
Originally Posted by niamat bj View Post
i want to update itfrom 0134 to 0136 but how
Hi,

https://www.infinity-box.com/support/?s=6
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Old 07-07-2020, 10:33   #588 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Please login to your IOS account and check your dongle registration date and expiry date.
What is the result ?
S/N: F4D53996; Firmware Version: 0143; Registered: 14-Jun-2019; Expired: 13-Aug-2020; Support: Active
- More Services may be active but not listed
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Old 07-07-2020, 12:51   #589 (permalink)
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Quote:
Originally Posted by ubaidmobile View Post
S/N: F4D53996; Firmware Version: 0143; Registered: 14-Jun-2019; Expired: 13-Aug-2020; Support: Active
- More Services may be active but not listed
Hello,


You dongle support period was extended well for 2 months from 13-Jun-2020 to 13-Aug-2020
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Old 07-14-2020, 13:02   #590 (permalink)
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dongle misc configuration помогите пожалуйста
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Old 07-14-2020, 15:58   #591 (permalink)
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Quote:
Originally Posted by boss.yorov View Post
dongle misc configuration помогите пожалуйста
What is your dongle S/N ?
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Old 07-17-2020, 16:54   #592 (permalink)
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my support not extended.i update dongle but not extended 2 month

sn
A1611520; Firmware Version: 0144; Registered: 17-Dec-2016; Expired: 27-Jul-2020; Support: Active
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Old 07-17-2020, 17:37   #593 (permalink)
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Quote:
Originally Posted by drjaved_akhter View Post
my support not extended.i update dongle but not extended 2 month

sn
A1611520; Firmware Version: 0144; Registered: 17-Dec-2016; Expired: 27-Jul-2020; Support: Active
your last support 1 year renew order: 2019-May-27
support end date was: 2019-May-27 + 1 year = 2020-May-27
Now you have support end date 2020-Jul-27

Do you have any idea why your support was extended for 2 months up to July instead of May ?
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Old 07-18-2020, 08:17   #594 (permalink)
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I am not able to login on server to check my dongle activation validity kindly help me


=== DongleManager [Infinity] v1.80 [18/07/2020 12:13:46] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0000BD2B7F634082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DDA3BD2B
Firmware version: 0143.02
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
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Old 07-18-2020, 10:03   #595 (permalink)
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Quote:
Originally Posted by janisp View Post
I am not able to login on server to check my dongle activation validity kindly help me


=== DongleManager [Infinity] v1.80 [18/07/2020 12:13:46] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0000BD2B7F634082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DDA3BD2B
Firmware version: 0143.02
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
Hello,
To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
What is the result ?
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Old 07-18-2020, 15:03   #596 (permalink)
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=== DongleManager [Infinity] v1.80 [18/07/2020 19:04:01] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004537801171292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 00005378
Firmware version: 0118.00
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 0A: #10
=> Box/Dongle misconfiguration. Contact to support !
=> Options:
- Infinity-Box/Dongle
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Old 07-19-2020, 04:35   #597 (permalink)
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=== DongleManager [Infinity] v1.80 [18/07/2020 21:47:35] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002ACADFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2Exxxxxxx
Firmware version: 0136.02
=== Process started: 18/07/2020 21:47:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


help

thanks
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Old 07-19-2020, 10:48   #598 (permalink)
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Quote:
Originally Posted by jaxjekin View Post
=== DongleManager [Infinity] v1.80 [18/07/2020 19:04:01] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004537801171292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 00005378
Firmware version: 0118.00
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 0A: #10
=> Box/Dongle misconfiguration. Contact to support !
=> Options:
- Infinity-Box/Dongle
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 07-19-2020, 10:49   #599 (permalink)
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Quote:
Originally Posted by engendro View Post
=== DongleManager [Infinity] v1.80 [18/07/2020 21:47:35] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002ACADFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2Exxxxxxx
Firmware version: 0136.02
=== Process started: 18/07/2020 21:47:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


help

thanks
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
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Old 07-20-2020, 14:29   #600 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,
To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
What is the result ?
reset password done Thanks
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