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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-26-2020, 09:01   #616 (permalink)
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Quote:
Originally Posted by ahmer5050 View Post
dear sir

can i get support extensiom
pls reply

regards


Searching...
Card-Reader: FT SCR2000 0
HWID: 000100CC7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DB4A00CC
Firmware version: 0144.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Yes Sir, sure !

Support period for this dongle was extended for 2 months already from May to Jun
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Old 09-12-2020, 05:22   #617 (permalink)
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can i get a free update?

=== DongleManager [Infinity] v1.80 [9/12/2020 12:22:02] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E259FF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0102E259
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2
- Infinity SM
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Old 09-12-2020, 08:45   #618 (permalink)
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Quote:
Originally Posted by micoyo View Post
can i get a free update?

=== DongleManager [Infinity] v1.80 [9/12/2020 12:22:02] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E259FF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0102E259
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2
- Infinity SM
Yes. All Infinity users already received 2 moths support period extension.
As I can see your last support renew order was placed 2017-Aug-17 and support was up to 2018-Aug-17
After 2 months extensiot it was extended up to 2018-Oct-17
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Old 09-15-2020, 13:41   #619 (permalink)
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=== DongleManager [Infinity] v1.80 [9/15/2020 12:28:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001C212FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0912C212
Firmware version: 0136.02
=== Process started: 9/15/2020 12:28:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 09-15-2020, 15:23   #620 (permalink)
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Quote:
Originally Posted by Emmanuel Buabin View Post
=== DongleManager [Infinity] v1.80 [9/15/2020 12:28:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001C212FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0912C212
Firmware version: 0136.02
=== Process started: 9/15/2020 12:28:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
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Old 09-15-2020, 16:52   #621 (permalink)
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Dear Kobiss,
Your server order has been Completed successfully.

Completed Order

Service:
Infinity-Box/Dongle 2 years Updates Support Renewal Chinese Miracle 2 included (CM2)

Job Data:
Serial No: 0912C212

Code Details:
COMPLETED

Credits:
57

Available Credits:
5.00

Order Date:
2020-09-14 19:00:21
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Old 09-15-2020, 17:39   #622 (permalink)
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Quote:
Originally Posted by Emmanuel Buabin View Post
Dear Kobiss,
Your server order has been Completed successfully.

Completed Order

Service:
Infinity-Box/Dongle 2 years Updates Support Renewal Chinese Miracle 2 included (CM2)

Job Data:
Serial No: 0912C212

Code Details:
COMPLETED

Credits:
57

Available Credits:
5.00

Order Date:
2020-09-14 19:00:21
answered long time ago https://forum.gsmhosting.com/vbb/f29...rtant-2899638/
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Old 09-18-2020, 05:26   #623 (permalink)
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==== [18/09/2020 12:01:05] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [18/09/2020 12:01:10] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00003CD117B14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5E273CD1
Firmware version: 0137.02
=== Process started: 18/09/2020 12:01:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

I was not able to update or I have just missed the free support extension?
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Old 09-18-2020, 09:16   #624 (permalink)
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Quote:
Originally Posted by betmeup View Post
==== [18/09/2020 12:01:05] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [18/09/2020 12:01:10] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00003CD117B14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5E273CD1
Firmware version: 0137.02
=== Process started: 18/09/2020 12:01:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

I was not able to update or I have just missed the free support extension?
All users got two months support period extension.
Your dongle support period was also extended for two months from 2018-Aug-08 to 2018-Oct-08


How to check support period - https://www.infinity-box.com/doc/?r=17
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Old 09-23-2020, 15:07   #625 (permalink)
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can i avail it with this?

=== DongleManager [Infinity] v1.80 [9/23/2020 22:06:33] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000210E18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 2E47210E
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle
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Old 09-23-2020, 19:51   #626 (permalink)
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Quote:
Originally Posted by pauler man View Post
can i avail it with this?

=== DongleManager [Infinity] v1.80 [9/23/2020 22:06:33] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000210E18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 2E47210E
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle
Hi,


Yes, sure !

All users got two months support period extension.
Your dongle support period was also extended for two months from 2019-Jan-15 to 2019-Mar-15


How to check support period - https://www.infinity-box.com/doc/?r=17
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Old Yesterday, 15:07   #627 (permalink)
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not update found for your smartd card

=== DongleManager [Infinity] v1.80 [24/09/2020 16:05:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000282711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A71F2827
Firmware version: 0136.02
=== Process started: 24/09/2020 16:05:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/
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Old Yesterday, 17:04   #628 (permalink)
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Quote:
Originally Posted by goudio View Post
not update found for your smartd card

=== DongleManager [Infinity] v1.80 [24/09/2020 16:05:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000282711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A71F2827
Firmware version: 0136.02
=== Process started: 24/09/2020 16:05:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
  Reply With Quote
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