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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-23-2020, 05:49   #61 (permalink)
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Honest move. Great team. 2 months support counter rollback is а nice compliment to customers...
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Old 04-23-2020, 06:24   #62 (permalink)
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can i get 2 month or letest update use

=== DongleManager [Infinity] v1.76 [23-04-2020 10:46:27] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=== Process started: 23-04-2020 10:46:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-23-2020, 06:37   #63 (permalink)
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Quote:
Originally Posted by skgrxl View Post
can i get 2 month or letest update use

=== DongleManager [Infinity] v1.76 [23-04-2020 10:46:27] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=== Process started: 23-04-2020 10:46:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

before i got update but new setup not work



==== [23-04-2020 10:31:59] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.76 [23-04-2020 10:32:05] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=== Process started: 23-04-2020 10:32:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 46 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23-04-2020 10:33:27 ===
=== DongleManager [Infinity] v1.76 [23-04-2020 10:33:27] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003746B00001942
Box/Dongle found: CDMA-Tool
Serial No (S/N): 1AFA746B
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 01: CDMA-Tool v0122
- 07: #7
=> External Activations:
- cdm
- sm
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Old 04-23-2020, 06:47   #64 (permalink)
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=== DongleManager [Infinity] v1.76 [23/04/2020 12:18:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000ECE0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): AFB30ECE
Firmware version: 0136.02 >>> BEFORE
=== Process started: 23/04/2020 12:18:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23/04/2020 12:18:29 ===
=== DongleManager [Infinity] v1.76 [23/04/2020 12:18:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000ECE0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): AFB30ECE
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v0136 >>AFTER
- 07: #7
=> External Activations:
- bst
- sm


No change Still 0136
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Old 04-23-2020, 06:51   #65 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Let's look at your situation from other side.
Your dongle C8DD0BBA support expired 2019-Nov-10. It was even before covid problem start. You did not renewed support at that time so you lost nothing due to covid problem.
But other people, who paid for support, was unable to work during at least two months and team want to recover that two months of unused support.

But team gave two months for all users, not only to people who take loss due to covid problem. And you was able to update your old firmware 0138 to 0139 for free.

I hope you agree that it's good move by Infinity Team

I acknowledge that I did not renew the support for my infinity since that last year that I paid for it I had to go through a lot of things in my country and now I live in another I do not want to take advantage of such a situation but I would like to know if my card is valid to update since I It could serve in these difficult days as an extra income



=== DongleManager [Infinity] v1.76 [23/04/2020 1:46:53] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003445800001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C7E84458
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 06: #6
- 07: #7
=> External Activations:
- sm
- spt
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Old 04-23-2020, 07:26   #66 (permalink)
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it will be not work long time ago expired dongle.
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Old 04-23-2020, 07:32   #67 (permalink)
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[23.04.2020 9:05:25] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
=== Process started: 23.04.2020 9:05:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 45 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23.04.2020 9:06:33 ===
=== DongleManager [Infinity] v1.76 [23.04.2020 9:06:33] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 02: #2 v0122
- 07: #7
=> External Activations:
- sm
=== DongleManager [Infinity] v1.76 [23.04.2020 9:07:46] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE5FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 3016AAE5
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 02: #2 v0122
- 07: #7
=> External Activations:
- sm
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Old 04-23-2020, 07:35   #68 (permalink)
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== DongleManager [Infinity] v1.76 [2020-04-23 11:31:31] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 21669989
Firmware version: 0122.02
=== Process started: 2020-04-23 11:31:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-23-2020, 07:36   #69 (permalink)
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=== DongleManager [Infinity] v1.76 [2020-04-23 11:35:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Box/Dongle found: [BEST]
Serial No (S/N): 21669989
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 03: [BEST] v0122
- 07: #7
=> External Activations:
- bst
- sm
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Old 04-23-2020, 07:38   #70 (permalink)
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please solve this dongle serial

Code:
=== DongleManager [Infinity] v1.76 [4/23/2020 10:19:55] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001BCB0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B61F1BCB
Firmware version: 0136.02
=== Process started: 4/23/2020 10:19:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Code:
=== DongleManager [Infinity] v1.76 [4/23/2020 10:21:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001BCB0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B61F1BCB
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0136
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Old 04-23-2020, 07:50   #71 (permalink)
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dnogle update error

= DongleManager [Infinity] v1.76 [4/23/2020 7:18:34] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01038F681C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D5D78F68
Firmware version: 0138.02
=== Process started: 4/23/2020 7:18:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-23-2020, 07:59   #72 (permalink)
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please fix this dongle

Code:
=== DongleManager [Infinity] v1.76 [23-04-20 13:57:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000E8C1CC74082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): E8C70E8C
Firmware version: 0138.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0138
Code:
=== DongleManager [Infinity] v1.76 [4/23/2020 12:58:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000020A67CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CA7920A6
Firmware version: 0143.02
=== Process started: 4/23/2020 12:58:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-23-2020, 08:19   #73 (permalink)
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Quote:
Originally Posted by .::PankajMobileWorld::. View Post
=== DongleManager [Infinity] v1.76 [4/23/2020 8:03:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000047F18434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 4DB1047F
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> External Activations:
- sm
You have got 2 months free for 4DB1047F

Your support period: 2018-Oct-29 => 2018-Dec-29
v0137 firmware valid for all software released before 2018-Dec-29
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Old 04-23-2020, 08:24   #74 (permalink)
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Quote:
Originally Posted by ashaqkulgam View Post
Very very big thanks to our cm2 team your thinking is very great this time all world problem you can see but our problem not see look dear i have no internet for last one year no dongle update no new setup not anything all lockdown no shop anly at home you can google it i am from jammu and kashmir india please sir answer
Dear Sir,It is very big problem if Internet is offline. The only way in this situation - ask somebody to download software and send you somehow sd-card with software.


Quote:
Originally Posted by ashaqkulgam View Post
me my dongle firmware is 0.137 can i update it 0.138 or 0.139 please
It depends on expiry date of your dongle. Just update it and see result. Update procedure require very small traffice, even less than load one gsmhosting forum web page.
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Old 04-23-2020, 08:26   #75 (permalink)
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Quote:
Originally Posted by jeremyxps View Post
=== DongleManager [Infinity] v1.76 [22/04/2020 22:33:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001E041FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 058DE041
Firmware version: 0134.02
=== Process started: 22/04/2020 22:33:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Dear Sir,
Please always post ONLY FIRST update attempt text to avoid fake news, other users may think that you have a problem but you are not.

As I can see you updated dongle already today from v0128 to v0134
Right ?
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