dongle is misconfig !!! help infinity team

[bouali2009]

dongle is misconfig !!! help infinity team

Erreur update firmware
=== DongleManager [Infinity] v1.70 [04/09/2017 15:18:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 000479DDFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 47C979DD
Firmware version: 0136.02
=== Process started: 04/09/2017 15:18:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
****************************

=====) when I launch the software I get the below error:
Smart-card misconfiguration. Contact Support


please help me .
I need work with box cm2 urgent..........


Thanks in advance

[YellowBoss]

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[bouali2009]

Originally Posted by YellowBoss

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

thanks .
problem solved ...