Hardware Status: Probably damaged. Contact to support ! Try again ,help please !! - GSM-Forum

kasykasy · 05-31-2018, 21:14

=== DongleManager [Infinity] v1.72 [31/05/2018 16:28:40] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00001B9200001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 52681B92
Firmware version: 0112.02
=== Process started: 31/05/2018 16:28:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

YellowBoss · 06-01-2018, 16:26

Your smart-card is damaged and can not be updated any more.
Also you have got an answer via e-mail.
You should buy another Infinity-Box/Dongle.

05-31-2018, 21:14	#1 (permalink)
kasykasy Insane Poster Join Date: May 2015 Posts: 88 Member: 2393670 Status: Offline Thanks Meter: 14	Hardware Status: Probably damaged. Contact to support ! Try again ,help please !! === DongleManager [Infinity] v1.72 [31/05/2018 16:28:40] === Searching... Card-Reader: Axalto e-gate 0 HWID: 00001B9200001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 52681B92 Firmware version: 0112.02 === Process started: 31/05/2018 16:28:48 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Servicing card - Stage 1... Error servicing card: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage.

06-01-2018, 16:26	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,475 Member: 1043909 Status: Offline Thanks Meter: 60,926	Your smart-card is damaged and can not be updated any more. Also you have got an answer via e-mail. You should buy another Infinity-Box/Dongle. Last edited by YellowBoss; 06-01-2018 at 16:37.