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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-17-2007, 18:18   #1 (permalink)
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W370 Unlock Procedure Please Help!!!


I need to know how to flash the W370 properly. I have read all the tutorials and have searched the forum. The W370 is the same as the W375. When i use the Infinity-Box Shell and select W375 it brings me too Moto01 once loaded their is no option for W375 so I selected C261 and it showed my W375 firmware but after loading the firmware flex and language pack that was on support site. It starts too boot ok, then formats fmgr as it should then it goes into an infinite loop of restarting and states "Phone is Hacked:68"

I'm not really worried about repairing this phone as I can wait till later but would like to attempt another phone but need to know the proper way to flash the phone.

What phone do I select in what tool?
What files should be loaded on the phone?
 
Old 05-17-2007, 18:52   #2 (permalink)
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Hi,

It was not so good idea to flash phone that you don't see in supported models list.
At first you need to make flash backup (read flash) from new phone and send backup file (and "operation.log" file) to [email protected] to check.
 
Old 05-17-2007, 19:46   #3 (permalink)
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It is the same as the W375, they use the same firmware, I will get a fresh phone and send those files but my question was what would normally be done on a W375 because it will be the same procedure on the W370. Also it is a Tracfone.

What should be flashed just the firmware and the language pack?

I know on the C261 I was told not to flash the flex file but I could never get it working properly and then someone pointed me to a flex file and it worked every time after that.
 
Old 05-18-2007, 14:47   #4 (permalink)
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Ok I emailed the full flash and the eeprom files, hope to see them on the support server soon.

 
Old 05-18-2007, 20:50   #5 (permalink)
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Hi,

Got it, w370 flash files uploaded in support area.
Please, check your main for more instructions.
 
Old 05-18-2007, 21:57   #6 (permalink)
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Still stuck please help and thanks so far!!! :)

Ok so I put back the original tracfone W370 flash, lp, and flex from the support area and phone will not turn on at all afterwards tried several times.

Then I flashed with w375 files set: main + lp + flex (retail flex, NOT locked). from support area. Phone then booted and formatted fmgr etc. Then stated Phone is Hacked:68 and went into constant reboot.

Then I flashed the W370 tracfone flex with W375 flash and lp and phone formatted fmgr and then booted to subsidy code screen.

I tried the SP-Unlock with the tracfone flex but this did not work as it stated phone not locked.

This is all done from the C261 area of Moto01 correct?
 
Old 05-20-2007, 22:50   #7 (permalink)
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Bump!~

Also should be getting another W370 which I will read full flash and send that as well but any help with the existing information would be great.
 
Old 05-21-2007, 22:55   #8 (permalink)
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which cable can we use with w370?
 
Old 05-21-2007, 23:10   #9 (permalink)
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Its the normal T191 cable that you use on the C139 C155 C261 and several other Motorola models.

I'm still waiting for Infinity to send me a modified eeprom file to test out the unlocking procedure.
 
Old 05-28-2007, 00:56   #10 (permalink)
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Have you been able to connect to the looped phone using a Compal specific tool?
 
Old 05-29-2007, 20:51   #11 (permalink)
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Not sure what specific Compal specific tool you are asking about.

On another note Infinity I emailed a new full flash from a non modified W370 phone please update the support area with the new flash because the one on site is corrupt.
 
Old 05-30-2007, 16:10   #12 (permalink)
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bump!~

Infinity did you get the new flash file?
 
Old 05-30-2007, 18:56   #13 (permalink)
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hello!
yes, will check it for errors and process in nearest time
 
Old 05-30-2007, 18:59   #14 (permalink)
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Thanks for the response.

I have been reading all over the forum about the unlock procedure with this phone and at this time it appears that the Smart Clip box has a feature to fix the "Phone is Hacked:68" error after flash which is performed with a repair eeprom option. Is this feature going to be available with the Infinity Box?
 
Old 05-30-2007, 19:40   #15 (permalink)
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hello!
we work hardly under this problem
 
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