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Old 10-03-2015, 21:59   #1 (permalink)
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How to fix: Dongle is blocked


Dear Friends,

Problem: Dongle misconfiguration or Dongle is Blocked.
Reason: It may be a result of software (or drivers) conflicts or other similar issue.

How to solve:

- Run DongleManager
- Read S/N (Serial Number)
- You will see a diagnostic message and Diagnostic Code

Diagnostic Code #57:
1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
3. Find in folder with CM2 or [BEST] software file fault.bin
4. Send an e-mail to dongle [at] infinity-box.com with the next information:
4.1. Confirm that 1. and 2. done
4.2. Include in your e-mail your Box/Dongle info
4.3. Attach to your e-mail fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
1. Check and clean your PC for viruses
2. Find in folder with CM2 or [BEST] software file fault.bin
3. Send an e-mail to dongle [at] infinity-box.com with the next information:
3.1. Confirm that 1. done
3.2. Include in your e-mail your Box/Dongle info
3.3. Attach to your e-mail fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
1. Find in folder with CM2 or [BEST] software file fault.bin
2. Send an e-mail to dongle [at] infinity-box.com with the next information:
2.1. Include in your e-mail your Box/Dongle info
2.2. Attach to your e-mail fault.bin file (if you have it in folder with software).


- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise Box/Dongle may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

Last edited by YellowBoss; 10-02-2016 at 11:51.
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Old 10-08-2015, 07:16   #2 (permalink)
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bro ple help me my InfinityBox BEST erro dongle is blocked ple help me
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Old 10-08-2015, 13:20   #3 (permalink)
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Quote:
Originally Posted by mark tower2 View Post
bro ple help me my InfinityBox BEST erro dongle is blocked ple help me
Please read first post in current thread and follow it.
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Old 10-17-2015, 22:44   #4 (permalink)
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help please
This strange way to use the new update InfinityBox_install_CM2MTK_v1.34
I had to use the previous versions working well CM2MTK_v1.32

This is the info from my dongle

activation date 2015-10-09 07:46:01
.....

Last edited by YellowBoss; 10-18-2015 at 00:56. Reason: images removed
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Old 10-18-2015, 00:56   #5 (permalink)
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Quote:
Originally Posted by angellopez View Post
help please
This strange way to use the new update InfinityBox_install_CM2MTK_v1.34
I had to use the previous versions working well CM2MTK_v1.32

This is the info from my dongle

activation date 2015-10-09 07:46:01
.....
"This strange way" to post your account password for pubulic use.

Now read first post in current thread and follow it.
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Old 10-18-2015, 01:52   #6 (permalink)
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please help me with my dongle

activation date 2015-10-09 07:46:01

Card-Reader: USB CCID Smart Card Reader 0
HWID: 0002529000001942
Box/Dongle Serial No (S/N): 98BD5290
Firmware version: 0129.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0134
Active modules:
- 00: inf v.0129
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 0098BDxxxx
- Password: ZUMAxxxx
Box/Dongle key: 7FFDFE45DE8235A3
Box/Dongle Identification data is damaged, ErrorCode #57

DongleManager [Infinity-Box] v1.58 [17/10/2015 12:49:36 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0002529000001942
Type: inf S/N: 98BD5290 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 10-18-2015, 03:45   #7 (permalink)
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Unhappy Please dongle second locked‏

hi friends do not understand what happens. Today I could update my dongle and could open the new module CM2MTK_v1.34, but was only for a few minutes they returned to block my dongle
I use win7 32bit antivirus esenod and was only connected dongle q help me beg


This is the info update my dongle present day

---------- Process started: 17/10/2015 09:11:07 p.m. ----------
DongleManager [Infinity-Box] v1.58 [17/10/2015 09:11:07 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002529000001942
Type: inf S/N: 98BD5290 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 17/10/2015 09:12:14 p.m. ----------
DongleManager [Infinity-Box] v1.58 [17/10/2015 09:12:17 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Box/Dongle type selected: inf
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002529000001942
Box/Dongle Serial No (S/N): 98BD5290
Firmware version: 0129.02
Active modules:
- 00: inf v.0129
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 0098BDxxxx
- Password: ZUMAxxxx


Now this is the error

-- Process started: 17/10/2015 09:27:46 p.m. ----------
DongleManager [Infinity-Box] v1.58 [17/10/2015 09:27:46 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002529000001942
Type: inf S/N: 98BD5290 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

View image: block dongle
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Old 10-18-2015, 03:48   #8 (permalink)
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Quote:
Originally Posted by mark tower2 View Post
bro ple help me my InfinityBox BEST erro dongle is blocked ple help me
Finally our best Start to Stop working

Please start repair service for users

Last edited by Winner58; 10-18-2015 at 10:21. Reason: useless big letter removed
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Old 10-18-2015, 04:08   #9 (permalink)
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please help me I will use only the most stable version CM2MTK_v1.32
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Old 10-18-2015, 04:20   #10 (permalink)
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please help formatting my laptop to better use

--------- Process started: 17/10/2015 10:19:34 p.m. ----------
DongleManager [Infinity-Box] v1.58 [17/10/2015 10:19:34 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002529000001942
Type: inf S/N: 98BD5290 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 10-18-2015, 08:03   #11 (permalink)
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Same problem with my best dongle
............

Last edited by YellowBoss; 10-18-2015 at 10:16. Reason: images with password deleted
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Old 10-18-2015, 10:15   #12 (permalink)
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Quote:
Originally Posted by adnanali View Post
Finally our best Start to Stop working

Please start repair service for users
Please read first post in current thread and follow it.

Last edited by Winner58; 10-18-2015 at 10:22.
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Old 10-18-2015, 10:16   #13 (permalink)
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Quote:
Originally Posted by zahidnawaz View Post
Same problem with my best dongle
............
Please read first post in current thread and follow it.
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Old 10-18-2015, 10:18   #14 (permalink)
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Quote:
Originally Posted by angellopez View Post
please help formatting my laptop to better use

--------- Process started: 17/10/2015 10:19:34 p.m. ----------
DongleManager [Infinity-Box] v1.58 [17/10/2015 10:19:34 p.m.]
PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002529000001942
Type: inf S/N: 98BD5290 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
read first post, my smart friend
You have made 12 tries today

Code:
6. If you will try to update your box more than one time per day - your dongle will be blocked for one more week
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Old 10-18-2015, 10:52   #15 (permalink)
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@all who have CM2 activated-
Download new setup CM2MTK v1.34 from support area again and install it, which was reuploaded. New exe has some fixes.

Br.
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