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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-08-2016, 18:44   #151 (permalink)
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sir this is my bb5 dongle detail

DongleManager [Infinity-Box] v1.61 [4/8/2016 10:33:17 PM]
PC HWID: 00951D1C53D87E4AC89D55DF70DB11DE
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0009A96A10321292
Box/Dongle Serial No (S/N): 5AE9A96A
Firmware version: 0122.02
Active modules:

i have a problem license file is courrpt or invalid
i have done every thing like firewall off and antivirus off please help me
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Old 04-08-2016, 18:49   #152 (permalink)
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Quote:
Originally Posted by abbas_sohawa View Post
sir this is my bb5 dongle detail

DongleManager [Infinity-Box] v1.61 [4/8/2016 10:33:17 PM]
PC HWID: 00951D1C53D87E4AC89D55DF70DB11DE
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0009A96A10321292
Box/Dongle Serial No (S/N): 5AE9A96A
Firmware version: 0122.02
Active modules:

i have a problem license file is courrpt or invalid
i have done every thing like firewall off and antivirus off please help me
Dear Sir,

Please follow this instruction - Infinity [BEST] Registration procedure
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Old 04-08-2016, 19:30   #153 (permalink)
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thanks my problem solve
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Old 04-08-2016, 20:58   #154 (permalink)
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dear sir please tell me can i change my email in bb5 dongle account
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Old 04-09-2016, 11:33   #155 (permalink)
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Quote:
Originally Posted by abbas_sohawa View Post
dear sir please tell me can i change my email in bb5 dongle account
Yes, you can change it.
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Old 04-27-2016, 09:10   #156 (permalink)
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infinity dongle wrong email submited in register step


hi dear supporter i has filled gmail fild via wrong spell gmail and an error said me to contact supporter to reset
plzhelp me
thanks
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Old 04-27-2016, 18:30   #157 (permalink)
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Quote:
Originally Posted by hamidmanfi061 View Post
infinity dongle wrong email submited in register step


hi dear supporter i has filled gmail fild via wrong spell gmail and an error said me to contact supporter to reset
plzhelp me
thanks
Do you see "Dongle is blocked" message ?
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Old 05-04-2016, 22:48   #158 (permalink)
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i have to search all folders in the infinity best software, i cant find fault.bin. i need help
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Old 05-05-2016, 00:38   #159 (permalink)
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Quote:
Originally Posted by ebenefon View Post
i have to search all folders in the infinity best software, i cant find fault.bin. i need help
Please read first post in current thread and make step-by-step
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Old 05-05-2016, 08:27   #160 (permalink)
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DongleManager [Infinity-Box] v1.61 [05/05/2016 2:21:22 CH]
PC HWID: A718A110EFB5B77B0F39B0A30DD24025
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01079268147Dxxxx
Box/Dongle Serial No (S/N): 3F06xxxx
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 033F06xxxx
- Password: SMHDxxxx


Dear sir
when I reinstall software, it say wrong address
I just do not know what happen
please help me to active my dongle back to life

Thank so much
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Old 05-05-2016, 09:13   #161 (permalink)
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Quote:
Originally Posted by Leo140 View Post
DongleManager [Infinity-Box] v1.61 [05/05/2016 2:21:22 CH]
PC HWID: A718A110EFB5B77B0F39B0A30DD24025
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01079268147Dxxxx
Box/Dongle Serial No (S/N): 3F06xxxx
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 033F06xxxx
- Password: SMHDxxxx


Dear sir
when I reinstall software, it say wrong address
I just do not know what happen
please help me to active my dongle back to life

Thank so much
Hello,
Sorry I did not understand problem well.
Do you see "Dongle is blocked" text or do you see anything else ?
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Old 05-05-2016, 14:06   #162 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,
Sorry I did not understand problem well.
Do you see "Dongle is blocked" text or do you see anything else ?
Where i can post my problem Sir, sorry for troubling you
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Old 05-05-2016, 17:01   #163 (permalink)
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Quote:
Originally Posted by Leo140 View Post
Where i can post my problem Sir, sorry for troubling you
Dear Sir,

You can post your problem everywhere.
The only important thing - please explain a problem in details.
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Old 05-17-2016, 16:38   #164 (permalink)
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I confirmed this operations 1. + 2. + 3. + 4. and not done

i have send email


DongleManager [Infinity-Box] v1.61 [17/05/2016 16:11:16]
PC HWID: 0ABE5F43FE4549CA6E016C5A4DC1CA71
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: FT SCR2000 0
HWID: 000332AB00001942
Box/Dongle Serial No (S/N): B641xxxx
Firmware version: 0130.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
Active modules:
- 00: inf v.0130
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 00B641xxxx
- Password:
Box/Dongle key: 7F58F4038EAFxxxx
Box/Dongle Identification data is damaged, ErrorCode #57

Last edited by khassene01; 05-17-2016 at 16:48.
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Old 05-17-2016, 23:41   #165 (permalink)
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Quote:
Originally Posted by khassene01 View Post
I confirmed this operations 1. + 2. + 3. + 4. and not done

i have send email


DongleManager [Infinity-Box] v1.61 [17/05/2016 16:11:16]
PC HWID: 0ABE5F43FE4549CA6E016C5A4DC1CA71
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: FT SCR2000 0
HWID: 000332AB00001942
Box/Dongle Serial No (S/N): B641xxxx
Firmware version: 0130.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
Active modules:
- 00: inf v.0130
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 00B641xxxx
- Password:
Box/Dongle key: 7F58F4038EAFxxxx
Box/Dongle Identification data is damaged, ErrorCode #57
1. Update your Card-Reader Drivers:

- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f

Download files here - Index of pub/drivers/

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager.exe
3. Update Dongle firmware now ONLY ONE TIME now


- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries
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