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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-08-2016, 22:52   #46 (permalink)
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Box/Dongle Identification is damaged, contact to support


How to fix this error After Add Update Micro box and now Hua Dongle dont work.

Box/Dongle found: inf
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00032A1400001942
Box/Dongle Serial No (S/N): xxxxxxxxx
Firmware version: 0130.02
"UK edition" status: Off
Last launched Application: 0030 v.0141
Active modules:
- 00: inf v.0130
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter
- 06: spt
- 08: gbk
- 0B: ava
- 0D: mcb
- 0E: hua
Online Service Account: Infinity-Box - Online Service
- Username: 00xxxxxxx
- Password: UCxxxxxx
Box/Dongle Identification is damaged, contact to support
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Old 03-08-2016, 23:51   #47 (permalink)
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Quote:
Originally Posted by ramon9622 View Post
How to fix this error After Add Update Micro box and now Hua Dongle dont work.

Box/Dongle found: inf
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00032A1400001942
Box/Dongle Serial No (S/N): xxxxxxxxx
Firmware version: 0130.02
"UK edition" status: Off
Last launched Application: 0030 v.0141
Active modules:
- 00: inf v.0130
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter
- 06: spt
- 08: gbk
- 0B: ava
- 0D: mcb
- 0E: hua
Online Service Account: Infinity-Box - Online Service
- Username: 00xxxxxxx
- Password: UCxxxxxx
Box/Dongle Identification is damaged, contact to support
Update box once again now.

Result ?
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Old 03-13-2016, 09:13   #48 (permalink)
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i active cm2 and hua in my best dongle

cm2 working fine
but hua

my info
DongleManager [Infinity-Box] v1.61 [3/13/2016 11:09:57 AM]
PC HWID: 143F5576D4E9CFF9A5646C92722A5164
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0004528301171292
Box/Dongle Serial No (S/N): 1XXXXXX
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0140
Active modules:
- 00: inf v.0130
- 03: [BEST] v.0122
- 0E: hua

I test
2.0.1
2.0.2
2.1.5
2.1.8
All same theis error is (( Run-time error '9': Subscript out of range ))

Please, I want a solution to the problem
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Old 03-13-2016, 11:41   #49 (permalink)
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http://forum.gsmhosting.com/vbb/f930...aller-2050580/
http://forum.gsmhosting.com/vbb/f930...ution-2013038/
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Old 03-13-2016, 12:12   #50 (permalink)
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The methods listed layers and did not unravel the problem
As it is still wrong
Are there any other help
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Old 03-13-2016, 12:24   #51 (permalink)
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please help
Please help problem
(( Run-time error '9': Subscript out of range ))
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Old 03-13-2016, 12:36   #52 (permalink)
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Has sent a team to infinity this response
Hello,

Accordint to server logs your Dongle was updated with Hua well.
Could you please post this information in Hua support forum
We will check this issue together with Hua supporters.
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Old 03-14-2016, 08:44   #53 (permalink)
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I've got a problem, my team HUA
He defended my right and the support that I did not find
And you Online
I want to follow my problem
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Old 03-14-2016, 11:34   #54 (permalink)
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Plz help.............................

Last edited by jadow; 03-14-2016 at 11:40.
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Old 03-19-2016, 09:31   #55 (permalink)
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Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 19/3/2016 6:28:39 PM ----------
DongleManager [Infinity-Box] v1.61 [19/3/2016 6:28:39 PM]
PC HWID: 2481CBE41355E962C78D0D77568xxxxx
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A2AC0000xxxx
Type: inf S/N: BBExxxxx Version: 0126.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

hallo..mine have this shows when run Hua exe(( Run-time error '9': Subscript out of range ))
and above is mine dongle manager contents..
DongleManager [Infinity-Box] v1.61 [19/3/2016 6:32:35 PM]
PC HWID: 2481CBE41355E962C78D0D77568xxxxx
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A2AC000xxxxx
Box/Dongle Serial No (S/N): BBExxxxx
Firmware version: 0126.02
"UK edition" status: Off
Last launched Application: 0030 v.0213
Active modules:
- 00: inf v.0126
- 03: [BEST] v.0122
- 08: gbk
- 0E: hua
Online Service Account: http://www.infinity-box.com/service
- Username: 00Bxxxxxx
- Password: xxxxxxxx


pls help..
Thanks in advance

Regards
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Old 03-19-2016, 13:16   #56 (permalink)
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Quote:
Originally Posted by Men7896 View Post
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 19/3/2016 6:28:39 PM ----------
DongleManager [Infinity-Box] v1.61 [19/3/2016 6:28:39 PM]
PC HWID: 2481CBE41355E962C78D0D77568xxxxx
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A2AC0000xxxx
Type: inf S/N: BBExxxxx Version: 0126.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

hallo..mine have this shows when run Hua exe(( Run-time error '9': Subscript out of range ))
and above is mine dongle manager contents..
DongleManager [Infinity-Box] v1.61 [19/3/2016 6:32:35 PM]
PC HWID: 2481CBE41355E962C78D0D77568xxxxx
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A2AC000xxxxx
Box/Dongle Serial No (S/N): BBExxxxx
Firmware version: 0126.02
"UK edition" status: Off
Last launched Application: 0030 v.0213
Active modules:
- 00: inf v.0126
- 03: [BEST] v.0122
- 08: gbk
- 0E: hua
Online Service Account: Infinity-Box - Online Service
- Username: 00Bxxxxxx
- Password: xxxxxxxx


pls help..
Thanks in advance

Regards
You have activated Hua 12 Mar.

Do you have this problem from start or do you have this pronblem only today ?
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Old 03-19-2016, 14:01   #57 (permalink)
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Reinstall another driver and run the software


Sent from my iPhone using Tapatalk
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Old 03-20-2016, 03:12   #58 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
You have activated Hua 12 Mar.

Do you have this problem from start or do you have this pronblem only today ?
Yes.I face this problem since the very first day.
I tried file complain via infinity server for twice within last week but no respond yet.
I try on wins 8.wins 7 and xp .all same results.


Thanks
Regards
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Old 03-20-2016, 20:46   #59 (permalink)
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Quote:
Originally Posted by Men7896 View Post
Yes.I face this problem since the very first day.
I tried file complain via infinity server for twice within last week but no respond yet.
I try on wins 8.wins 7 and xp .all same results.


Thanks
Regards
What is the problem exactly ?
What is the error message when you run Hua ?
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Old 03-22-2016, 01:37   #60 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the problem exactly ?
What is the error message when you run Hua ?
(( Run-time error '9': Subscript out of range ))
This is the problem.

Thanks
regards
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