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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-19-2021, 16:19   #1 (permalink)
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Humble request to team dongle burn 🔥because protester


In south africa have strick last complete week in my are mostly all shops burn
https://www.mediafire.com/folder/1td...mu99ysfxiasfl9

My friends dongle also burn in my shop

Cm2 and hcu activation want to move into infinity best dongle if you can please

Can you help to move activations
Order # : 442524
Serial No : 0034752D09
Code : FEATURE SET
Submited On : 2021-06-22 16:06:41
Replied on : 2021-06-22 16:12:01
Advance thanks of team solve my issue
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Old 07-19-2021, 17:05   #2 (permalink)
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Hi,
Sorry, I understand nothing.
Could you please give me more info what should we do.
Thank you!
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Old 07-19-2021, 18:28   #3 (permalink)
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What is the old S/N?
What is the new S/N?
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Old 07-19-2021, 20:02   #4 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the old S/N?
What is the new S/N?
Serial No : 0034752D09
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Old 07-19-2021, 20:07   #5 (permalink)
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Now got new infinity best dongle old s/n I share above

Quote:
Originally Posted by YellowBoss View Post
Hi,
Sorry, I understand nothing.
Could you please give me more info what should we do.
Thank you!
Actually in south africa 1 week people do protest the burn the shops malls so our shop also burn with computers devices I want move activations into new dongle I have new dongle above I share with you old s/n number you see a date which day I activate it I activate same time m2 new dongle and hcu activation now I want cm2 and hcu into infinity ♾ best dongle it's also new
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Old 07-19-2021, 20:50   #6 (permalink)
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Quote:
Originally Posted by saleem5001 View Post
Serial No : 0034752D09
Here is only 1 (one) S/N



What is the old S/N?
What is the new S/N?
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 07-20-2021, 10:45   #7 (permalink)
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advance thanks and appreciate to infinity team ------

Quote:
Originally Posted by YellowBoss View Post
Here is only 1 (one) S/N



What is the old S/N?
What is the new S/N?
new s/n

=== DongleManager [Infinity] v1.81 [7/20/2021 11:54:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00011B6F212B4082
Box/Dongle found: Infinity [BEST]
Serial No (S/N): A6221B6F
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]


old cm2 dongle s/n

Serial No : 0034752D09

Last edited by saleem5001; 07-20-2021 at 10:54.
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Old 07-20-2021, 14:51   #8 (permalink)
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Quote:
Originally Posted by saleem5001 View Post
In south africa have strick last complete week in my are mostly all shops burn
https://www.mediafire.com/folder/1td...mu99ysfxiasfl9

My friends dongle also burn in my shop

Cm2 and hcu activation want to move into infinity best dongle if you can please

Can you help to move activations
Order # : 442524
Serial No : 0034752D09
Code : FEATURE SET
Submited On : 2021-06-22 16:06:41
Replied on : 2021-06-22 16:12:01
Advance thanks of team solve my issue
As I can see S/N 34752D09 do not have hcu activation.
Are you sure it's correct S/N?
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Old 07-20-2021, 15:09   #9 (permalink)
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There is no hcu for this S/N too A6221B6F
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Old 07-20-2021, 17:01   #10 (permalink)
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dear team have a activation

Quote:
Originally Posted by InfinityHelp View Post
As I can see S/N 34752D09 do not have hcu activation.
Are you sure it's correct S/N?

see serial number move into new best dongle Serial No (S/N): A6221B6F

old is this old cm2 dongle s/n

Serial No : 0034752D09
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Old 07-20-2021, 20:01   #11 (permalink)
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Quote:
Originally Posted by saleem5001 View Post

see serial number move into new best dongle Serial No (S/N): A6221B6F

old is this old cm2 dongle s/n

Serial No : 0034752D09
We can transfer CM2 to BEST
Send an e-mail to support https://infinity-box.com/contact/
Please use your registered mailbox [email protected] so we will be sure you are dongle owner and we will make a transfer
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Old 07-20-2021, 20:34   #12 (permalink)
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As I send after I got email not deliver

Quote:
Originally Posted by InfinityHelp View Post
We can transfer CM2 to BEST
Send an e-mail to support https://infinity-box.com/contact/
Please use your registered mailbox [email protected] so we will be sure you are dongle owner and we will make a transfer
Which emailed there 3 emails

But we try to send but give error

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Old 07-21-2021, 10:13   #13 (permalink)
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Thansferred
Now update A6221B6F dongle firmware with DongleManager
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Old 07-22-2021, 14:18   #14 (permalink)
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done and next step please cm2 is working but hcu not working

Quote:
Originally Posted by InfinityHelp View Post
Thansferred
Now update A6221B6F dongle firmware with DongleManager
=== DongleManager [Infinity] v1.81 [7/22/2021 15:13:50] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 5
HWID: 00011B6F212B4082
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): A6221B6F
Firmware version: 0122.02
=== Process started: 7/22/2021 15:13:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/22/2021 15:14:20 ===
=== DongleManager [Infinity] v1.81 [7/22/2021 15:14:20] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic EMV Smartcard Reader 5
HWID: 00011B6F212B4082
Box/Dongle found: Infinity [BEST]
Serial No (S/N): A6221B6F
Firmware version: 0122.02




2021-07-22 15:17:50.125 Checking account ...

Wrong username or password!

2021-07-22 15:17:57.620 Checking account 03A6221B6F...
2021-07-22 15:17:57.624 Connecting to server...
2021-07-22 15:17:58.841 Connected!

Dongle not activated for this software!
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Old 07-22-2021, 14:36   #15 (permalink)
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Quote:
Originally Posted by saleem5001 View Post
=== DongleManager [Infinity] v1.81 [7/22/2021 15:13:50] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 5
HWID: 00011B6F212B4082
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): A6221B6F
Firmware version: 0122.02
=== Process started: 7/22/2021 15:13:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/22/2021 15:14:20 ===
=== DongleManager [Infinity] v1.81 [7/22/2021 15:14:20] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic EMV Smartcard Reader 5
HWID: 00011B6F212B4082
Box/Dongle found: Infinity [BEST]
Serial No (S/N): A6221B6F
Firmware version: 0122.02




2021-07-22 15:17:50.125 Checking account ...

Wrong username or password!

2021-07-22 15:17:57.620 Checking account 03A6221B6F...
2021-07-22 15:17:57.624 Connecting to server...
2021-07-22 15:17:58.841 Connected!

Dongle not activated for this software!
old S/N34752D09
new S/N A6221B6F
everything was transferred

old S/N 34752D09 has no hcu so hcu was not transferred.
please before post read whole thread, we told you about that already
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