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06-20-2016, 18:55 | #1 (permalink) |
No Life Poster Join Date: Dec 2009 Location: Trusted Source
Posts: 770
Member: 1175556 Status: Offline Thanks Meter: 251 | I have emailed to support still no reply I have an old infinity box with a problem. I try to use BEST Module and IOS system, but cant I already email to dongle support email. But now 3 days not reply, can u help please. |
06-20-2016, 21:30 | #2 (permalink) | |
No Life Poster Join Date: Dec 2004 Location: Uganda Age: 45
Posts: 2,919
Member: 96478 Status: Offline Sonork: 100.1674604 Thanks Meter: 1,420 | Quote:
-if you open BEST what error do YOU SEE ON your PC? | |
The Following User Says Thank You to Kirumira For This Useful Post: |
06-21-2016, 08:43 | #5 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Our supporters answer e-mails at regular base. If you have sent an e-mail 3 days ago and you have got no reply yet this means something wrong at your side. You should double check where did you sent your messages. Please do it now or post problem details here. | |
06-21-2016, 17:24 | #6 (permalink) |
No Life Poster Join Date: Dec 2009 Location: Trusted Source
Posts: 770
Member: 1175556 Status: Offline Thanks Meter: 251 | I already sent you a copy of that email to you PM. [Cant be a problem on my side because i sent 2 times the same email from outlook] I will post but no serial, serial number is in you inbox [PM] ***COPY*** Hello, I have a problem with my card. I need to open BEST SW and it ask for a username and email, then i clic "create" but, When i just clic it, SW Close it self. and when i fill the username and email, sw says restart app, then when i restart it, SW says invalid license. [I havent receive any email with license file] That is an old box bought from IPMART, was used few times only before Best was cracked. so was never activated, and now when we try it doesnt. check dongle manager log: DongleManager [Infinity-Box] v1.63 [17/06/2016 17:04:28] PC HWID: C1FCB23CED4BA3FA9C5B6F4C8FC05AC7 Box/Dongle searching... Box/Dongle found: [BEST] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003A5CB00001942 Box/Dongle Serial No (S/N): 06xxA5Cx Firmware version: 0118.02 Box/Dongle Status: 05 "UK edition" status: Off Last launched Application: 0000 v.0000 Activations: - 03: [BEST] v.0118 ------DO THIS MEANS BEST IS ACTIVATED????? Online Service Account: Infinity-Box - Online Service - Username: 0306CDXXCB - Password: ..................-------------THIS WE CANT ACCESS??? So what we need is to use BEST, main module and IOS. after fix this we will buy the new 1year support + miracle module 2. please let me know soon ***COPY*** The box is the orange one, with pin finder. I guess it has best + main module activated. but please check whats the problem Last edited by InfinityHelp; 06-23-2016 at 08:14. Reason: password removed |
06-21-2016, 19:51 | #7 (permalink) |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Dear Sir, You have some kind of problems with your e-mail software. We did not received any e-mail messages from you. Where did you sent your e-mails ? Please do not send to us a PM, we do not provide support via forum PMs. Your Box type is Main Infinity-Box. There is a S/N reading issue now with your box. To fix it run DongleManager and update Box firmware and then read S/N again. |
06-22-2016, 02:51 | #8 (permalink) |
No Life Poster Join Date: Dec 2009 Location: Trusted Source
Posts: 770
Member: 1175556 Status: Offline Thanks Meter: 251 | I HAVE received a PM. asking if i sent to support@ or at sales@, but i didnt sent there. As your website says, i sent it to dongle@. But i think i will send to those 2 email address. |
06-22-2016, 07:29 | #9 (permalink) |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | 1. It was no any e-mails from you received by dongle@ 2. Your Box type is Main Infinity-Box. There is a S/N reading issue now with your box. To fix it run DongleManager and update Box firmware and then read S/N again. Result ? |
06-22-2016, 08:15 | #10 (permalink) |
No Life Poster Join Date: Dec 2010 Location: Gsm Hosting (INDIA)
Posts: 2,945
Member: 1478271 Status: Offline Sonork: 100.1608386 Thanks Meter: 1,806 | - 03: [BEST] v.0118 ------DO THIS MEANS BEST IS ACTIVATED????? Online Service Account: Infinity-Box - Online Service - Username: 0306CDXXCB [/QUOTE] that,s mean best software activated on your dongle |
06-22-2016, 14:49 | #12 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Your Box type is Main Infinity-Box. There is a S/N reading issue now with your box. To fix it run DongleManager and update Box firmware and then read S/N again. Result ? | |
06-22-2016, 15:43 | #13 (permalink) |
No Life Poster Join Date: Dec 2009 Location: Trusted Source
Posts: 770
Member: 1175556 Status: Offline Thanks Meter: 251 | This is for update box Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 22/06/2016 8:40:13 ---------- DongleManager [Infinity-Box] v1.63 [22/06/2016 8:40:13] PC HWID: C1FCB23CEXXXXF4C8FC05AC7 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003A5CB00001942 Type: [BEST] S/N: 06CXXXX5CX Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed ---------- Process finished: 22/06/2016 8:41:26 ---------- DongleManager [Infinity-Box] v1.63 [22/06/2016 8:41:26] PC HWID: C1FCB23CEDXXXXX5B6F4C8FC05AC7 Box/Dongle type selected: [BEST] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003A5CB00001942 Box/Dongle is not found This is after update, read info: DongleManager [Infinity-Box] v1.63 [22/06/2016 8:42:50] PC HWID: C1FCB23CED4BA3XXXXXC8FC05AC7 Box/Dongle searching... Box/Dongle found: Main Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003A5CB00001942 Box/Dongle Serial No (S/N): BE7AXXXXB Firmware version: 0126.02 "UK edition" status: Off Last launched Application: 0000 v.0000 Activations: - 00: Main Infinity-Box/Dongle v.0126 - 04: Pin-Finder Adapter Online Service Account: Infinity-Box - Online Service - Username: 00BEXXX5CB - Password: XXKPXXXXjf And now i can login to IOS System. ¿¿is it BEST Activated?? |
06-23-2016, 03:28 | #15 (permalink) |
No Life Poster Join Date: Dec 2010 Location: Gsm Hosting (INDIA)
Posts: 2,945
Member: 1478271 Status: Offline Sonork: 100.1608386 Thanks Meter: 1,806 | When you're post here your dongle user name password Your iso ac block by infinity team if you need unlock then please mail to infinity team |
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