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01-29-2016, 17:44
| #16 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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03-02-2016, 10:49
| #17 (permalink) |
| Insane Poster  Join Date: Jun 2008 Location: pondicherry Age: 39
Posts: 66
Member: 799481 Status: Offline Thanks Meter: 11 | Identification check error: Server reported error --------- Process started: 3/2/2016 2:11:20 PM ---------- DongleManager [Infinity-Box] v1.61 [3/2/2016 2:11:20 PM] PC HWID: 5A07E10C5818BAD9126D9F3FE7074E7E Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000015F600001942 Type: inf S/N: xxxxxx Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Last APDU: 30 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server reported error:[0002] Client/Server protocol packet length is invalid. Contact to [email protected] Box/Dongle type selected: inf ---------- Process started: 3/2/2016 2:13:00 PM ---------- DongleManager [Infinity-Box] v1.61 [3/2/2016 2:13:00 PM] PC HWID: 5A07E10C5818BAD9126D9F3FE7074E7E Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000015F600001942 Type: inf S/N: xxxxxxx Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] |
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03-02-2016, 23:18
| #19 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
And be sure that you have good and stable Internet connection ! | |
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03-30-2016, 20:03
| #20 (permalink) |
| No Life Poster   Join Date: Mar 2007 Location: on moon right now !
Posts: 603
Member: 469192 Status: Offline Thanks Meter: 48 | Box/Dongle type selected: [BEST] ---------- Process started: 30/03/2016 10:01:49 ã ---------- DongleManager [Infinity-Box] v1.61 [30/03/2016 10:01:49 ã] PC HWID: 0C23C15064C53D0A47F030170DDE1ED2 Card-Reader: FT SCR2000 0 HWID: 0006A66D08771292 Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] please i m waiting from 2 weeks cant solve until now |
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03-30-2016, 23:52
| #21 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Why do you have a problem with e-mail sending during two weeks ? Please give us detailss, we will help you to register mailbox so you will be able to contact to support. | |
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05-10-2016, 07:14
| #22 (permalink) | ||
| Junior Member Join Date: Feb 2011 Location: sta,cruz zambales
Posts: 25
Member: 1520642 Status: Offline Thanks Meter: 3 | help, my cm2 not detected. all drivers installed correctly. Quote:
Quote:
   i already sent email in your support but no reply after 24 hours. please tell me how to fix this. Last edited by germetal08; 05-10-2016 at 07:20. | ||
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05-10-2016, 12:24
| #24 (permalink) | |
| Junior Member Join Date: Feb 2011 Location: sta,cruz zambales
Posts: 25
Member: 1520642 Status: Offline Thanks Meter: 3 | Quote:
hi i tried now 1 time only and i got this error. Code: ==== [5/10/2016 7:18:20 PM] ==== Box/Dongle searching... HWID: 0000200C7CEC4082 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: inf HWID: 0000200C7CEC4082 Box/Dongle type selected: inf ---------- Process started: 5/10/2016 7:18:33 PM ---------- DongleManager [Infinity-Box] v1.61 [5/10/2016 7:18:33 PM] PC HWID: 9B0980859FA27644C0CA2F0FE7E92D57 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000200C7CEC4082 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Applet upgrade ok Checking Dongle Identification... Identification check error: Applet Authentication Socket Error # 10054 Connection reset by peer. screenshot  Last edited by germetal08; 05-10-2016 at 12:30. | |
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05-10-2016, 12:58
| #25 (permalink) |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | If you have another card-reader insert Smart-Card into another Reader and try again. Also you can try to use another PC or another Internet connection. |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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05-10-2016, 13:01
| #26 (permalink) | |
| Junior Member Join Date: Feb 2011 Location: sta,cruz zambales
Posts: 25
Member: 1520642 Status: Offline Thanks Meter: 3 | Quote:
i tried in 1 laptop and 1 desktop, same result. my internet connection is stable, already tried in 2 different internet connection. use other card reader is my last option, i will try, and thank you for suggestion. | |
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07-20-2016, 14:23
| #27 (permalink) |
| Crazy Poster Join Date: Mar 2009 Location: y6odf9idci9
Posts: 51
Member: 999872 Status: Offline Sonork: fyofyoctoi Thanks Meter: 2 | Box/Dongle type selected: inf ---------- Process started: 20/07/2016 03:47:26 ã ---------- DongleManager [Infinity-Box] v1.61 [20/07/2016 03:47:26 ã] PC HWID: B01C0143708F1FE1FC68C80604E09B47 Card-Reader: FT SCR2000 0 HWID: 0102987B03EF1292 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] please help i sent email to suport area but no replay |
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07-20-2016, 15:21
| #28 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
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07-20-2016, 15:42
| #30 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
Our worker reported that you have sent an e-mail about one hour ago and he have replied to you. Do you mean that 1 hour reply means "no reply" ? if worker lie about one hour delay we will fire him immediatelly. So you must post here full details. Thank you ! | |
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