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06-21-2017, 22:14
| #61 (permalink) |
| Junior Member  Join Date: Feb 2006
Posts: 34
Member: 229861 Status: Offline Thanks Meter: 8 | cant update infinity === DongleManager [Infinity] v1.70 [21/06/2017 17:09:20] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: DITS CCID Smart Card Reader 0 HWID: 0001608E00001942 === Process started: 21/06/2017 17:09:20 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. thank you |
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06-25-2017, 11:52
| #62 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
2. insert smart-card into original Infinity hardware and update dongle | |
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07-04-2017, 10:31
| #63 (permalink) |
| Insane Poster Join Date: Aug 2008
Posts: 68
Member: 839068 Status: Offline Thanks Meter: 8 | === DongleManager [Infinity] v1.70 [04/07/2017 15:26:07] === Box/Dongle type selected: Content Extractor Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00005E120EFE4082 === Process started: 04/07/2017 15:26:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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07-04-2017, 10:53
| #64 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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05-13-2018, 05:35
| #65 (permalink) |
| Junior Member Join Date: May 2018
Posts: 2
Member: 2836855 Status: Offline Thanks Meter: 0 | My dongle not working after interrupted firmware upgrade. Here is the log .. === DongleManager [Infinity] v1.72 [5/7/2018 16:09:35] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0101977720281292 Box/Dongle found: [BEST] Reading... Serial No (S/N): EF389777 Firmware version: 0122.02 === Process started: 5/7/2018 16:09:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 133 sec Card returned error - 0000 at 8303/9724 Error upgrading applets: Card returned error - 0000 at 8303/9724 Disconnected ==== [5/7/2018 16:20:01] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [5/7/2018 16:20:03] === Searching... Card-Reader: FT SCR2000 0 HWID: 0101977720281292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [5/7/2018 16:20:30] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0101977720281292 === Process started: 5/7/2018 16:20:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Please help me out |
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05-14-2018, 12:25
| #66 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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05-18-2018, 07:16
| #67 (permalink) |
| Junior Member Join Date: May 2018
Posts: 2
Member: 2836855 Status: Offline Thanks Meter: 0 | ==== [5/15/2018 10:03:12] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [5/15/2018 10:03:16] === Searching... Card-Reader: FT SCR2000 0 HWID: 0101977720281292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [5/15/2018 10:03:25] === Searching... Card-Reader: FT SCR2000 0 HWID: 0101977720281292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [5/15/2018 10:03:31] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0101977720281292 === Process started: 5/15/2018 10:03:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 116/9724 Error upgrading applets: Card returned error - 0000 at 116/9724 Disconnected Sorry to say but upgrade process interrupted again. I guess this is driver issue. Can you please active it one more time? I'll upgrade my dongle in a fresh window this time. |
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05-21-2018, 08:23
| #68 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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09-20-2018, 19:32
| #69 (permalink) |
| Junior Member Join Date: Dec 2007 Location: Honduras
Posts: 16
Member: 651570 Status: Offline Thanks Meter: 5 | I have a problem with my box, I can not use it and it is not allowed to update, you can help me please === DongleManager [Infinity] v1.72 [20/09/2018 12:29:09] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001D95100001942 === Process started: 20/09/2018 12:29:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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09-21-2018, 11:29
| #70 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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10-13-2018, 20:33
| #71 (permalink) |
| Insane Poster Join Date: Apr 2014 Location: casablanca
Posts: 87
Member: 2176686 Status: Offline Thanks Meter: 13 | === DongleManager [Infinity] v1.72 [13/10/2018 21:32:43] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0104996920281292 === Process started: 13/10/2018 21:32:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 PLS FIX PROBLEM |
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10-13-2018, 22:22
| #72 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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03-19-2019, 05:07
| #73 (permalink) |
| Junior Member Join Date: Dec 2016 Location: Uzbekistan_Bukhara_Kogon Age: 32
Posts: 10
Member: 2667082 Status: Offline Thanks Meter: 0 | Hi Infinity Team, BEST dongle not work after try Update firmware. Please help me. Code: === DongleManager [Infinity] v1.72 [16.02.2019 15:31:05] === Searching... Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 Box/Dongle found: [BEST] Serial No (S/N): 8F93A870 Firmware version: 0122.02 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0134 - 03: [BEST] v.0122 === DongleManager [Infinity] v1.72 [16.02.2019 15:31:11] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 8F93A870 Firmware version: 0122.02 === Process started: 16.02.2019 15:31:13 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 725/8616 Error upgrading applets: Card returned error - 0000 at 725/8616 Disconnected Searching... Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [16.02.2019 15:41:08] === Searching... Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [16.02.2019 15:41:21] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0101A87020881292 === Process started: 16.02.2019 15:41:22 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. |
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03-19-2019, 08:23
| #74 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - https://www.infinity-box.com/support/?r=6 OR Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: - run DongleManager - update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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11-17-2019, 09:39
| #75 (permalink) |
| Major Poster Join Date: Sep 2009 Location: Afganistan Panjsher
Posts: 46
Member: 1115415 Status: Offline Thanks Meter: 13 | === DongleManager [Infinity] v1.72 [17.11.2019 13:35:09] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0024239510461772 === Process started: 17.11.2019 13:35:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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