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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-17-2019, 10:55   #76 (permalink)
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Quote:
Originally Posted by motoklet View Post
=== DongleManager [Infinity] v1.72 [17.11.2019 13:35:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0024239510461772
=== Process started: 17.11.2019 13:35:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 01-01-2020, 12:52   #77 (permalink)
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please hepl

=== DongleManager [Infinity] v1.72 [01/01/2020 10:18:50] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000117947D3A4082
=== Process started: 01/01/2020 10:18:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


the problem is efther update smart card please hepl team thanks

Last edited by YellowBoss; 01-01-2020 at 19:10.
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Old 01-01-2020, 19:11   #78 (permalink)
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Quote:
Originally Posted by patonsystems View Post
=== DongleManager [Infinity] v1.72 [01/01/2020 10:18:50] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000117947D3A4082
=== Process started: 01/01/2020 10:18:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


the problem is efther update smart card please hepl team thanks
As I can see this dongle was updated well today.
Right ?
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Old 01-31-2020, 18:21   #79 (permalink)
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ok a lot of thanks thanks
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Old 03-08-2020, 09:55   #80 (permalink)
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=== DongleManager [Infinity] v1.72 [3/8/2020 16:52:59] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00014921FF021982
=== Process started: 3/8/2020 16:53:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-08-2020, 10:38   #81 (permalink)
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=== DongleManager [Infinity] v1.70 [2020-03-08 10:36:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CDE4FF021982
=== Process started: 2020-03-08 10:36:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-08-2020, 13:41   #82 (permalink)
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Quote:
Originally Posted by jaf crackman View Post
=== DongleManager [Infinity] v1.72 [3/8/2020 16:52:59] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00014921FF021982
=== Process started: 3/8/2020 16:53:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Update dongle firmware now ONLY ONCE !
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Old 03-08-2020, 15:39   #83 (permalink)
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Quote:
Originally Posted by RamSon83 View Post
=== DongleManager [Infinity] v1.70 [2020-03-08 10:36:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CDE4FF021982
=== Process started: 2020-03-08 10:36:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Update dongle firmware now ONLY ONCE !
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 03-08-2020, 16:37   #84 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Update dongle firmware now ONLY ONCE !

thnx alot
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Old 07-12-2020, 20:17   #85 (permalink)
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best dongle update

=== DongleManager [Infinity] v1.80 [12/07/2020 23:16:03] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
=== Process started: 12/07/2020 23:16:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-13-2020, 10:16   #86 (permalink)
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Quote:
Originally Posted by mohrex View Post
=== DongleManager [Infinity] v1.80 [12/07/2020 23:16:03] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
=== Process started: 12/07/2020 23:16:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 07-14-2020, 04:18   #87 (permalink)
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hi,

i tried to update ,same problem
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Old 07-14-2020, 11:09   #88 (permalink)
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Quote:
Originally Posted by mohrex View Post
hi,

i tried to update ,same problem
Do you have special drivers installed ?
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Old 07-14-2020, 12:30   #89 (permalink)
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DongleManager [Infinity] v1.80 [14/07/2020 15:27:28] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
=== Process started: 14/07/2020 15:27:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 14/07/2020 15:27:52 ===
=== DongleManager [Infinity] v1.80 [14/07/2020 15:27:52] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
Box/Dongle found: [BEST]
Serial No (S/N): 45949775
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM

working fine now.thx
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Old 07-16-2020, 19:22   #90 (permalink)
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yes, it is very important to install specal drivers for FT 2000 card reader !
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