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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 04-29-2020, 15:39   #1 (permalink)
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my cm2 dongle not work


=== DongleManager [Infinity] v1.76 [4/29/2020 18:57:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
=== Process started: 4/29/2020 18:57:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 0/9937
My cm2 serial no is CF0D6276
plz solve my problem urgently
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Old 04-29-2020, 15:50   #2 (permalink)
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Quote:
Originally Posted by amitjangir View Post
=== DongleManager [Infinity] v1.76 [4/29/2020 18:57:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
=== Process started: 4/29/2020 18:57:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 0/9937
My cm2 serial no is CF0D6276
plz solve my problem urgently
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 04-29-2020, 16:05   #3 (permalink)
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=== DongleManager [Infinity] v1.76 [4/29/2020 20:28:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
=== Process started: 4/29/2020 20:28:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 116/9937
driver version= 2.5.9.1202


now what should i do sir plz tell me

Last edited by amitjangir; 04-29-2020 at 16:13.
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Old 04-29-2020, 19:45   #4 (permalink)
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Quote:
Originally Posted by amitjangir View Post
=== DongleManager [Infinity] v1.76 [4/29/2020 20:28:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 010062761C6A1292
=== Process started: 4/29/2020 20:28:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 116/9937
driver version= 2.5.9.1202


now what should i do sir plz tell me
Do you have another card-reader or another PC ?
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Old 04-30-2020, 03:41   #5 (permalink)
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Yes I have another card reader which I use in infinity best dongle
And I have also another pc
What I do now
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Old 04-30-2020, 03:49   #6 (permalink)
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Yes I have another card reader which I use in infinity best dongle or umt dongle
And I have another pc also
What I do
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Old 04-30-2020, 04:08   #7 (permalink)
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sorry sir for repeat same post
it is internet problem i press post reply again and again
plz solve my problem infinity cm2 then i work with this
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Old 04-30-2020, 13:05   #8 (permalink)
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Quote:
Originally Posted by amitjangir View Post
Yes I have another card reader which I use in infinity best dongle or umt dongle
And I have another pc also
What I do
Update dongle firmware now with another dongle and/or PC.
Result ?
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