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Old 03-26-2009, 10:37   #1 (permalink)
Freak Poster
 
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Location: kotli
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Post infinity box error #65


hello infinity team
i am facing this problem how can i solve this one i treid my best try to upgrade my box firmware i am sicking of it here is under compelte message with my dongle id and other information

Dongle serial No (S/N): xxx
Firmware version: 0112.02
Dongle identification data is damaged, error code #65
"UK edition" status: Off
Last launched application: 0001 v.0160
Support area: http://www.infinity-box.com
- Username: xx
- Password: xx
Dongle parameters checksum: 5DD303

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

thanxxx in adv

Last edited by InfinitySupport; 04-11-2009 at 20:40. Reason: S/N deleted
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Old 03-26-2009, 11:29   #2 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Hello,

Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: http://forum.gsmhosting.com/vbb/showthread.php?t=653644

Why you need to keep your private data safe: http://forum.gsmhosting.com/vbb/showthread.php?t=664214

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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The Following User Says Thank You to InfinitySupport For This Useful Post:
Old 03-26-2009, 11:52   #3 (permalink)
Freak Poster
 
Join Date: Dec 2007
Location: kotli
Posts: 386
Member: 643478
Status: Offline
Sonork: 100.161898
Thanks Meter: 159
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thank you InfinitySupport
i will be carefull next time
i want to ask one Q.
blocked now for 2 weeks due to it was repeated many times
what is it mean
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Old 03-26-2009, 15:49   #4 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Hello,

Please, see detailed explanation and links to previous discussions here: http://forum.gsmhosting.com/vbb/show...53&postcount=2
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Old 04-10-2009, 17:32   #5 (permalink)
Freak Poster
 
Join Date: Dec 2007
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my problem is solved thanx infinity team for good sport
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Old 04-11-2009, 07:24   #6 (permalink)
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Join Date: Nov 2008
Location: rongo kenya
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Thanks Meter: 5
--------------------------------------------------------------------------------

hello infinity team
i am facing this problem how can i solve this one i treid my best try to upgrade my box firmware i am sicking of it here is under compelte message with my dongle id and other information

Dongle serial No (S/N): xxx
Firmware version: 0112.02
Dongle identification data is damaged, error code #65
"UK edition" status: Off
Last launched application: 0001 v.0160
Support area: http://www.infinity-box.com
- Username: xx
- Password: xx
Dongle parameters checksum: 5DD303

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

thanxxx in adv

--------------------------------------------------------------------------------
Last edited by InfinitySupport; 03-26-09 at 11:32. Reason: S/N deleted

Last edited by InfinitySupport; 04-11-2009 at 20:40.
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Old 04-11-2009, 20:52   #7 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
How to repair "Error code #32, #65":

. uninstall any kind of usb-sharing software
. reboot PC
. make "Read S/N" operation via DongleManager
. contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail
. after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager
. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !
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