infinity box login problem

[eumore79]

we got problem on our infinity box when login to IOS site
we try to use to login our username and password which is readed from dongle manager and it said wrong username/password
when i try to use dongle manager and i use also the latest dongle manager this is the error

---------- Process started: 1/29/2016 9:22:59 AM ----------
DongleManager [Infinity-Box] v1.61 [1/29/2016 9:22:59 AM]
PC HWID: B9ACxxxxxxxxxxxxxxxxxxxxxxxx
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032xxxxxxxxxxxxxx
Type: inf S/N: BFxxxxxxx Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

we want to activate the cm2
please help us on this

[PASSIONATE_BOYS]

Hello,

If you can not login to Infinity Online Service (IOS) use "Lost Password" link: https://user.infinity-box.com/settin...ry_request.php
Here is a picture: http://www.infinity-box.com/download...stPassword.png
Instruction:
1. Go here: https://user.infinity-box.com/settin...ry_request.php
2. Enter your Login
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go here: https://user.infinity-best.com
9. Enter your Login
10. Enter your Temporary Password
11. Now you are logged in, but you must set your own new password
12. Enter your Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you will have any problem - tell us at what STEP you have a problem exactly !

Note- Don't try to upgrade smart card again and again with Dongle Manager as after three tries your serial will be blocked automatically for three days.

Br.
Infinity Box Support Team.

[eumore79]

we forgot already the email we used because this is long time use the box

[YellowBoss]

Originally Posted by eumore79

we forgot already the email we used because this is long time use the box

What is your Dongle S/N ?

[eumore79]

i pm the serial to you boss. please check PM

[malikshakeel09]

Wrong username or password
DongleManager
how to fix it?

[YellowBoss]

Originally Posted by malikshakeel09

Wrong username or password
DongleManager
how to fix it?

Hello,
DongleManager has only FACTORY DEFAULT PASSWORD.
To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
What is the result ?