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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-18-2018, 13:42   #1 (permalink)
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infinity card not working


hello sir



need help


my infinity cm2 activated card suddenly not working it was working yester night but from today its not working


tried in different pkey and box also please help me
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Old 06-18-2018, 14:08   #2 (permalink)
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Quote:
Originally Posted by deepakgilda View Post
hello sir



need help


my infinity cm2 activated card suddenly not working it was working yester night but from today its not working


tried in different pkey and box also please help me
Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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Old 06-18-2018, 14:49   #3 (permalink)
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tried by cleaning and changed box and tried by heating card also still same


please transfer my account to my infinity
another card
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Old 06-18-2018, 15:28   #4 (permalink)
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what is your old and new S/N ?
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Old 06-18-2018, 16:07   #5 (permalink)
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my old serial number A0F2C3AC


my new cad serial number Serial No (S/N): 1B652478
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Old 06-18-2018, 17:12   #6 (permalink)
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Quote:
Originally Posted by deepakgilda View Post
my old serial number A0F2C3AC


my new cad serial number Serial No (S/N): 1B652478
support transferred. but your card is from year 2007 (very old) so I suggest you to think about new dongle.
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Old 06-19-2018, 08:19   #7 (permalink)
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thanks sir for fast help and reply
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