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Old 09-01-2009, 07:57   #1 (permalink)
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Unhappy infinity team help.!!!!


hi infinity team. i got a problem. my support area is not opening, i checked all 3 mirrors. i got this problem since 1 week. but its not solving. so help please.
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Old 09-01-2009, 08:21   #2 (permalink)
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Quote:
Originally Posted by LOLLA View Post
hi infinity team. i got a problem. my support area is not opening, i checked all 3 mirrors. i got this problem since 1 week. but its not solving. so help please.
Hello,

How to fix problems with support area:

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
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Old 09-01-2009, 18:18   #3 (permalink)
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i have got a200 china mobile when i format complete accepted but same problem call recicved moblie go on serching before call full service show during call yes show searching plz help me infinity team what's problem
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Old 09-01-2009, 18:20   #4 (permalink)
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Quote:
Originally Posted by zeedan View Post
i have got a200 china mobile when i format complete accepted but same problem call recicved moblie go on serching before call full service show during call yes show searching plz help me infinity team what's problem
Hello,

Did you tried to make 112/emergency call without sim card ?
What is the results ?
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Old 09-02-2009, 10:50   #5 (permalink)
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hi
sir i sended my box details for solving the problem.
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Old 09-04-2009, 07:28   #6 (permalink)
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hi
my box problem is not solving please help. infinity support where are you,
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Old 09-05-2009, 18:02   #7 (permalink)
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Quote:
Originally Posted by LOLLA View Post
hi
my box problem is not solving please help. infinity support where are you,
Hello,

As I can see all received mails was answered.
Are you sure that you have sent your mail to correct address ?
[email protected]
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Old 09-08-2009, 07:34   #8 (permalink)
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yes i got my answers. but i didn't got my solution.
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Old 09-08-2009, 13:42   #9 (permalink)
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Quote:
Originally Posted by LOLLA View Post
yes i got my answers. but i didn't got my solution.
Hello,

It's little bit strange discussion, I can not understand the problem well.

Why you can not solve the problem if you have got an answer from supporter ?
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Old 09-08-2009, 19:42   #10 (permalink)
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i have got china mobile show on screen power save if any option open show this massege power save i have complete format with infinity box but same problem plz help me infinity team
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Old 09-09-2009, 07:54   #11 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,

It's little bit strange discussion, I can not understand the problem well.

Why you can not solve the problem if you have got an answer from supporter ?



they told me. that we are getting many mails like my problem. they said that the problem is in your internet server. we will contact your internet provider as soon as possible, and solve your problem, but till now since 15 days, my problem not solved/
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Old 09-09-2009, 10:28   #12 (permalink)
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Hello,

Are you sure that you understand the answer well ?
In fact we never contact to any Internet provider (we can not do so), so I suggest you to explain your problem well and attach here screenshots of problem.
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