Infinity team Need help Dongle identification data damaged?

[.:MobileLife:.]

=== DongleManager [Infinity] v1.80 [5/30/2020 14:21:29] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003697600001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): xxxxxxx
Firmware version: 0122.02
=== Process started: 5/30/2020 14:21:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[YellowBoss]

Hello,
Please attach here fault.bin file from Infinity software folder.

[.:MobileLife:.]

Originally Posted by YellowBoss

Hello,
Please attach here fault.bin file from Infinity software folder.

Thanks for very fast repaly.

e-mail also send to dongle[at]infinity.box


thanks you

[YellowBoss]

Originally Posted by .:MobileLife:.

Thanks for very fast repaly.

e-mail also send to dongle[at]infinity.box


thanks you

Hi,
It was a software conflict with ip_box_studio
Please do not run ip_box_studio at the same time with Infinity software.


Now update dongle firmware with DongleManager

[.:MobileLife:.]

Originally Posted by YellowBoss

Hi,
It was a software conflict with ip_box_studio
Please do not run ip_box_studio at the same time with Infinity software.


Now update dongle firmware with DongleManager

ok thank you my best Infinity team.