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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-30-2020, 09:55   #1 (permalink)
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Infinity team Need help Dongle identification data damaged?


=== DongleManager [Infinity] v1.80 [5/30/2020 14:21:29] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003697600001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): xxxxxxx
Firmware version: 0122.02
=== Process started: 5/30/2020 14:21:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Last edited by .:MobileLife:.; 05-30-2020 at 10:00.
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Old 05-30-2020, 10:01   #2 (permalink)
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Hello,
Please attach here fault.bin file from Infinity software folder.
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Old 05-30-2020, 10:55   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,
Please attach here fault.bin file from Infinity software folder.
Thanks for very fast repaly.

e-mail also send to dongle[at]infinity.box


thanks you
Attached Files
File Type: rar fault.rar (1.4 KB, 2 views)
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Old 05-30-2020, 15:02   #4 (permalink)
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Quote:
Originally Posted by .:MobileLife:. View Post
Thanks for very fast repaly.

e-mail also send to dongle[at]infinity.box


thanks you
Hi,
It was a software conflict with ip_box_studio
Please do not run ip_box_studio at the same time with Infinity software.


Now update dongle firmware with DongleManager
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Old 05-30-2020, 15:30   #5 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,
It was a software conflict with ip_box_studio
Please do not run ip_box_studio at the same time with Infinity software.


Now update dongle firmware with DongleManager
ok thank you my best Infinity team.
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