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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-27-2017, 10:44   #1 (permalink)
Freak Poster
 
Join Date: Jun 2014
Location: Kumasi Ghana
Posts: 105
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Unhappy Infinity TEAM, Please HELP!


I activated my Infinity box Yesterday to work on two Qualcomm phones: VODAFONE 890N (msm8916) and ZTE Grand Xmax (Qualcomm MSM8212 Snapdragon 200). But i get ERROR;

Operation : Identify [ v1.12 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...
Handshake passed!
BB_IDC_CPU : SnapDragon 2x/4x|00 [MSM8x12]
ID_BLOCK_S : 04BC118D
ID_BLOCK_I : 008140E1
ID_BLOCK_E : 00040004
ID_BLOCK_L : 216B1D608A9A37AACB8A615A9D1F1A95
ID_BLOCK_L : C7CD2C526113AF171647D1202407F6EB
Use CM2 Internal Loader

Error : Prepare target failed! Unsupported SecureType!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

Operation : Reset Settings [ v1.12 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...
Handshake passed!
BB_IDC_CPU : SnapDragon 2x/4x|00 [MSM8x12]
ID_BLOCK_S : 04BC118D
ID_BLOCK_I : 008140E1
ID_BLOCK_E : 00040004
ID_BLOCK_L : 216B1D608A9A37AACB8A615A9D1F1A95
ID_BLOCK_L : C7CD2C526113AF171647D1202407F6EB
Use CM2 Internal Loader

Error : Prepare target failed! Unsupported SecureType!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!


ALL not SUPPORTED, PLEASE any Solution?
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Old 05-27-2017, 10:49   #2 (permalink)
Freak Poster
 
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Ur mobile's infrastructure don't have support in CM2
Contact Admin

Sent from my Redmi 3S using Tapatalk
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Old 05-27-2017, 10:51   #3 (permalink)
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Quote:
Unsupported SecureType!
Hello,Not supported by Cm2.
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Old 05-27-2017, 15:06   #4 (permalink)
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Hello,
Do as software asked to make it supported in coming updates-
Quote:
Send log and report.log to support! Include device info also!
Br.
Infinity Box Team.
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Old 05-27-2017, 19:33   #5 (permalink)
Freak Poster
 
Join Date: Jun 2014
Location: Kumasi Ghana
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Quote:
Originally Posted by PASSIONATE_BOYS View Post
Hello,
Do as software asked to make it supported in coming updates-


Br.
Infinity Box Team.
Thanks. Please how do i send the LOG & Phones Info to support to make them be supported in the next update, any procedure for doing that? As i urgently need them to be supported to repair boot of both phones.

Last edited by Fg4ty899tt; 05-27-2017 at 19:38.
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