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Old 04-26-2017, 19:48   #1 (permalink)
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Just activate CM2 in my best dongle


I have problem with my dongle i just buy activation for CM2 but now no soft open all freeze except RDA AND QLM AND RKT IS OK ALL other soft freeze infinity best


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Old 04-26-2017, 20:34   #2 (permalink)
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Quote:
Originally Posted by ALLNEWGSM View Post
I have problem with my dongle i just buy activation for CM2 but now no soft open all freeze except RDA AND QLM AND RKT IS OK ALL other soft freeze infinity best


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what Error message or Code you see when you Open ,Mtk&Spd?
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Old 04-26-2017, 20:53   #3 (permalink)
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No error no code just freez not open correctly


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Old 04-27-2017, 00:08   #4 (permalink)
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After disable antivirus and firewall i install latest infinity best and make new licence file always same problem cant open best soft also CM2 AND SPD MODULE OR IF IT OPEN FREEZE AT SAME TIME PLS NEED SOME HELP INFINITY TEAM TO SOLVE MY PROBLEM
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Old 04-29-2017, 11:29   #5 (permalink)
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Quote:
Originally Posted by ALLNEWGSM View Post
After disable antivirus and firewall i install latest infinity best and make new licence file always same problem cant open best soft also CM2 AND SPD MODULE OR IF IT OPEN FREEZE AT SAME TIME PLS NEED SOME HELP INFINITY TEAM TO SOLVE MY PROBLEM
Have you got [BEST] licence file via e-mail ?
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Old 04-29-2017, 14:54   #6 (permalink)
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yes without problem i got my licence filr in email
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Old 04-30-2017, 11:41   #7 (permalink)
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Quote:
Originally Posted by ALLNEWGSM View Post
yes without problem i got my licence filr in email
Thank you for information !
I think it was a problem with firewall or antivirus and afetr disable everything works well.
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Old 04-30-2017, 11:48   #8 (permalink)
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HI TEAM ME TO HAVE PROBLEM WITH MY CM2 DONGLE NEW BRAND CAN OPEN SOTF CAN YOU CHECK FOR ME
HERE IS LOG

=== DongleManager [Infinity] v1.70 [29/04/2017 14:39:32] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000731E13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 75EF731E
Firmware version: 0118.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0118
=> Online Service Account: http://www.infinity-box.com/service
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Old 04-30-2017, 11:58   #9 (permalink)
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Originally Posted by michaelzehie View Post
HI TEAM ME TO HAVE PROBLEM WITH MY CM2 DONGLE NEW BRAND CAN OPEN SOTF CAN YOU CHECK FOR ME
HERE IS LOG

=== DongleManager [Infinity] v1.70 [29/04/2017 14:39:32] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000731E13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 75EF731E
Firmware version: 0118.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0118
=> Online Service Account: http://www.infinity-box.com/service
Hello,

Register it now - https://www.infinity-box.com/support.php#3
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Old 04-30-2017, 21:50   #10 (permalink)
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=== [30/04/2017 06:58:17] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [30/04/2017 06:58:20] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0102A18420281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D5D9A184
Firmware version: 0122.02
=== Process started: 30/04/2017 06:58:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 30/04/2017 06:58:33 ===
=== DongleManager [Infinity] v1.70 [30/04/2017 06:58:35] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0102A18420281292
Box/Dongle found: [BEST]
Serial No (S/N): D5D9A184
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v.0122
- 03: [BEST] v.0122
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Old 04-30-2017, 22:00   #11 (permalink)
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He gives a message that he wants Activision and does not work
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Old 05-01-2017, 10:36   #12 (permalink)
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Quote:
Originally Posted by amin2017 View Post
He gives a message that he wants Activision and does not work
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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