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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 07-08-2019, 15:16   #1 (permalink)
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Laelo unlock error... credits gone


My a/c user: IOSetpzaner


Your credits balance is : 50

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2019-02-01
Manufacturer: samsung
Model: SM-A105F
RIL version: Samsung RIL v4.0
RIL serial: RF8M51PXXXXX
Phone HW: exynos7885
Phone version: A105FDDU1ASD2
Modem HW: SHANNON327
Modem version: A105FDDU1ASC9,A105FDDU1ASC9
CSC: A105FOJM1ASCB
IMEI: 3571841XXXXXXXXXXXXXXX

Adjusting DebugLevel OK
Server Auth OK
Phone Auth OK
Read data from phone OK
Contacting server...
ERROR - Server service failed! []
Stopping APP...
Finished
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Old 07-09-2019, 10:23   #2 (permalink)
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re try now and let me know the result
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Old 07-09-2019, 18:24   #3 (permalink)
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Quote:
Originally Posted by Infinity-Box View Post
re try now and let me know the result
This was resolved by other tool coz customer could not wait..wanted a refund to use for the next job..please
Thank you
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Old 07-10-2019, 10:55   #4 (permalink)
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This is another one that has failed and still credits deducted
Am giving up shortly


Your credits balance is : 40

Phone info:
~~~~~~~~~~~
Android version: 8.0.0
Android security patch: 2018-11-01
Manufacturer: samsung
Model: SM-G960F
RIL version: Samsung RIL v4.0
RIL serial: R58KC05NYLH
Phone HW: samsungexynos9810
Phone version: G960FXXS2BRJ6
Modem HW: SHANNON360
Modem version: G960FXXU2BRJ1
CSC: G960FOXM2BRJ3
IMEI: 353325108365101

Adjusting DebugLevel OK
Server Auth OK
Phone Auth OK
Read data from phone OK
Contacting server...
ERROR - Server service failed! []
Stopping APP...
Finished
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Old 07-10-2019, 11:13   #5 (permalink)
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Quote:
Originally Posted by papsnew View Post
This is another one that has failed and still credits deducted
Am giving up shortly


Your credits balance is : 40

Phone info:
~~~~~~~~~~~
Android version: 8.0.0
Android security patch: 2018-11-01
Manufacturer: samsung
Model: SM-G960F
RIL version: Samsung RIL v4.0
RIL serial: R58KC05NYLH
Phone HW: samsungexynos9810
Phone version: G960FXXS2BRJ6
Modem HW: SHANNON360
Modem version: G960FXXU2BRJ1
CSC: G960FOXM2BRJ3
IMEI: 353325108365101

Adjusting DebugLevel OK
Server Auth OK
Phone Auth OK
Read data from phone OK
Contacting server...
ERROR - Server service failed! []
Stopping APP...
Finished

refund done if you havet he phone try hard reset and try again please
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Old 07-10-2019, 11:37   #6 (permalink)
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Quote:
Originally Posted by Infinity-Box View Post
refund done if you havet he phone try hard reset and try again please
unfortunately we always opt to use other means if the first option fails.
yes i have noted phone has been refunded for 20 credits the 10 credits not yet refunded..i.e the first post
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Old 07-10-2019, 14:59   #7 (permalink)
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Quote:
Originally Posted by papsnew View Post
unfortunately we always opt to use other means if the first option fails.
yes i have noted phone has been refunded for 20 credits the 10 credits not yet refunded..i.e the first post
cant see imei in first post
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