help me plz - GSM-Forum

rockmyroot · 02-02-2009, 20:22

hello friend i cant login to support why ?? i instale the last doftware and update the dongle firmware

al ahmet · 02-02-2009, 20:26

r u useing infinity box shell v121

**InfinitySupport** · 02-02-2009, 22:21

Quote:

Originally Posted by rockmyroot

hello friend i cant login to support why ?? i instale the last doftware and update the dongle firmware

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.

rockmyroot · 02-04-2009, 13:17

Quote:

Originally Posted by InfinitySupport

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.

hello here is log when i login to support Dear Friends !Please, never share your dongle details (S/N, support area login, password etc.) with anyone !In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blockedwhat is this msg problem

InfinityHelp · 02-04-2009, 16:47

hello!

please use Dongle Manager to read out FULL dongle data.
send it to [email protected]
write subject "cant login to support"

InfinityHelp · 02-04-2009, 16:48

hello!

please use Dongle Manager to read out FULL dongle data.
send it to [email protected]
write subject "cant login to support"

02-02-2009, 20:22	#1 (permalink)
rockmyroot Freak Poster Join Date: Oct 2007 Location: ALgeria Posts: 210 Member: 621702 Status: Offline Thanks Meter: 21	help me plz hello friend i cant login to support why ?? i instale the last doftware and update the dongle firmware

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02-02-2009, 20:26	#2 (permalink)
al ahmet Freak Poster Join Date: Nov 2006 Location: London Age: 65 Posts: 362 Member: 389313 Status: Offline Thanks Meter: 30	r u useing infinity box shell v121

02-04-2009, 16:47	#5 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! please use Dongle Manager to read out FULL dongle data. send it to [email protected] write subject "cant login to support"

02-04-2009, 16:48	#6 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! please use Dongle Manager to read out FULL dongle data. send it to [email protected] write subject "cant login to support"