Main Infinity box Card damage

[4G Telecom]

My Main infinity box card damage suddenly
When connect box Say ''usb device not recognized'', Change pc, cable but problem not Solve.

At last I remove smart, connect with pc no any error, insert Cdma Card work fine without any error

now remove cdma card & Insert main infinity box card same error ''usb device not recognized''

Please guide me how to repair this error

my infinity box cm2 updated 2year

[InfinityHelp]

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

[4G Telecom]

Originally Posted by InfinityHelp

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

Try all method, not work

How to Replace Card ?
How to Transfer Main Infinity Box To other Card Like Cdma Dongle, BB5 Best, 2nd infinity box cards ?

[InfinityHelp]

Originally Posted by 4G Telecom

Try all method, not work

How to Replace Card ?
How to Transfer Main Infinity Box To other Card Like Cdma Dongle, BB5 Best, 2nd infinity box cards ?

New card - https://www.infinity-box.com/doc.php?id=13

Activation transfer (please read carefully before order something) - http://www.infinity-box.com/doc.php?id=20

[4G Telecom]

Send Mail [email protected] with card sr. no.(old & New)

How long time to transfer ?

[InfinityHelp]

Originally Posted by 4G Telecom

Send Mail [email protected] with card sr. no.(old & New)

How long time to transfer ?

As per information from web page - https://www.infinity-box.com/contact.php

Technical Support Policy

You will receive a reply to your question within 48 hours. Please, remember about time zone difference, holidays, weekends etc. In fact we works in non-stop mode 365/7/24 but in some cases we need some time to make an answer.
In practice more than 80% of all queries are handled within just a few hours. Unlike many companies, we don't send any automated responses that usually don't help you much. Each support request is carefully read by our support staff and often discussed with the programmers to give you the most comprehensive answer possible.

[gs cell]

SAME PROBLEM MY CARD INFINITY SMART CARD NOT DETECTED I WLL ALSO ACTIVATION 2 YEARS SUPPORT

ACTIVATION DATE
2015-12-11 06:25:50 -180 System Infinity-Box/Dongle 2 years Updates

MY BOX NOT DETECTED I TRY ANOTHER DONGLE BUT SAME ISSUE

[4G Telecom]

Thanks
Infinity Successfully transfer old card to new card in few hours Now working fine

[Kazimov]

infinty box pleses help me old car to new cart mail [email protected]

[YellowBoss]

Originally Posted by Kazimov

infinty box pleses help me old car to new cart mail [email protected]

- Connect dongle/box to PC
- Run DongleManager.exe - https://www.infinity-box.com/support/?r=5
- Make "Read Serial Number (S/N)"

DO NOT send screenshot/video but copy/paste text from software window !

[Kazimov]

Dongle can't be found:
Error when listing readers
SmartCard API error #2148532270
Cannot find a smart card reader.

[Kazimov]

Searching...
Dongle can't be found:
Card with specified AID is not found

[Kazimov]

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

smart card writes such a problem

[Kazimov]

can be restored smart card

[Kazimov]

Originally Posted by YellowBoss

- Connect dongle/box to PC
- Run DongleManager.exe - https://www.infinity-box.com/support/?r=5
- Make "Read Serial Number (S/N)"

DO NOT send screenshot/video but copy/paste text from software window !

brother smart crad problem