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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-26-2020, 13:47   #1 (permalink)
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Question Error in 2.08


=== DongleManager [Infinity] v1.72 [26-Feb-20 16:44:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001274F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): *******
Firmware version: 0138.02
=== Process started: 26-Feb-20 16:44:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
(Software says dongle firmware is outdated)
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Old 02-26-2020, 14:01   #2 (permalink)
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Time to renew your support.

THIS IS NOT CM2MT2 V2.08 ERROR....
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Old 02-26-2020, 14:12   #3 (permalink)
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Quote:
Originally Posted by yusuf lawal View Post
time to renew your support.

This is not cm2mt2 v2.08 error....
does that mean i cannot use the software unless i have support activation?
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Old 02-26-2020, 15:48   #4 (permalink)
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Quote:
Originally Posted by adnann5 View Post
=== DongleManager [Infinity] v1.72 [26-Feb-20 16:44:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001274F7F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): *******
Firmware version: 0138.02
=== Process started: 26-Feb-20 16:44:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
(Software says dongle firmware is outdated)
Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 02-26-2020, 15:48   #5 (permalink)
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Quote:
Originally Posted by adnann5 View Post
does that mean i cannot use the software unless i have support activation?
You can use previous versions without any limit but new versions require renewed support
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The Following User Says Thank You to YellowBoss For This Useful Post:
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