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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-25-2021, 13:31   #1 (permalink)
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VIJAY2U2's Avatar
 
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Location: India
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Unhappy My Dongal Not Working


I just want to update my dongal fw to use new update
but while updating error occurred
Now dongal not working & not taking update

plz help


Code:
=== DongleManager [Infinity] v1.81 [25-01-2021 14:49:53] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 82385A81
Firmware version: 0145.02
=== Process started: 25-01-2021 14:49:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Write to https://www.infinity-box.com/support/?r=2
Code:
=== DongleManager [Infinity] v1.81 [1/25/2021 17:54:49] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
=== Process started: 1/25/2021 17:54:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
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Old 01-25-2021, 14:15   #2 (permalink)
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Posts: 27,889
Member: 148515
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Quote:
Originally Posted by VIJAY2U2 View Post
I just want to update my dongal fw to use new update
but while updating error occurred
Now dongal not working & not taking update

plz help


Code:
=== DongleManager [Infinity] v1.81 [25-01-2021 14:49:53] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 82385A81
Firmware version: 0145.02
=== Process started: 25-01-2021 14:49:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Write to https://www.infinity-box.com/support/?r=2
Code:
=== DongleManager [Infinity] v1.81 [1/25/2021 17:54:49] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
=== Process started: 1/25/2021 17:54:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
Hi,

Insert Smart-Card into ORIGINAL Infinity hardware and upate now.
Result ?
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Old 01-25-2021, 14:19   #3 (permalink)
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Location: Algeria DZ
Posts: 1,632
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Status: Offline
Thanks Meter: 1,798
Card-Reader: Alcor Micro USB Smart Card Reader 3
HWID: 0000333117B14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5B723331
Firmware version: 0147.02
=== Process started: 25/01/2021 13:37:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

same for me
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Old 01-25-2021, 15:37   #4 (permalink)
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Join Date: Apr 2008
Location: India
Posts: 3,530
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Status: Online
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Quote:
Originally Posted by InfinityHelp View Post
Hi,

Insert Smart-Card into ORIGINAL Infinity hardware and upate now.
Result ?
THANKS ITS DONE

Code:
=== DongleManager [Infinity] v1.81 [1/25/2021 20:06:13] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
=== Process started: 1/25/2021 20:06:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 1/25/2021 20:07:48 ===
=== DongleManager [Infinity] v1.81 [1/25/2021 20:07:48] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00015A8100001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 82385A81
Firmware version: 0147.02
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Old 01-25-2021, 15:41   #5 (permalink)
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Join Date: May 2005
Posts: 27,889
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Quote:
Originally Posted by lyes_albert View Post
Card-Reader: Alcor Micro USB Smart Card Reader 3
HWID: 0000333117B14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5B723331
Firmware version: 0147.02
=== Process started: 25/01/2021 13:37:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

same for me
Please check your other thread, yu got an answer there.
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