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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-07-2010, 08:42   #1 (permalink)
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my infinity problem help me


file:///C:/Documents%20and%20Setting...%20problem.bmp

sir my infinity card not update help me infinity team i hope and i proude infinity team my problem solve quikle ,thanks
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Old 09-07-2010, 10:02   #2 (permalink)
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Quote:
Originally Posted by imran_hs View Post
file:///C:/Documents%20and%20Setting...%20problem.bmp

sir my infinity card not update help me infinity team i hope and i proude infinity team my problem solve quikle ,thanks
I can not see any problem description.
What is the problem exactly ?
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Old 09-15-2010, 07:33   #3 (permalink)
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THIS PROBLEM MY INFINITY BOX


----------Process started: 11:31:20 AM----------
DongleManager version: 1.33
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 38882894, Firmware: 0112.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed.
Securing session...
Error securing session: Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.
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Old 09-17-2010, 23:08   #4 (permalink)
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Hello,

http://forum.gsmhosting.com/vbb/f296...ed-etc-941878/
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