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Need help, Pin finder can't be detected 5 Attachment(s) I tried to follow all procedures in the manual ,even bypassing the diode in the box to enhance 5v power problem but failed.when i upgrade for the first time i forgot to connect the pin finder,when i tried to update in order to connect the pinfinder it can not be detected. But to my suprise when i borrow the smartcard from another pair and put it on mine ,it works and sees the pin finder,when i take mine and put it in the before work pair i get the same error i have on my box. I did explain this to Infinity team but they still insist that its not the catd. TO me i say is the card why when i swap to my box set it works, mine gives the same error on that set. Funny part my card works on other software but fails to detect the pin finder. Help people what to do now for my pin finder to work with the slim box. |
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@chitawira If you already contacted to support via mail you must get this answers: PinFinder detection is not depends on what card is connected. If PinFinder can be detected it can be detected with your (or your friends cars), if it can not be detected it can not be detected with any )your or your friends card). So here is an advice: you must activate your PinFinder online according to instruction: http://www.infinity-box.biz/download..._PinFinder.pdf Please, do so now. @i.anas What you talk about ? What is same problem ? Problem with manual reading... |
why do you insist that we fail to read the manual ,i have read the manual several times and followed everything.Can you tell me what first i have to do from now stage by stage. |
Hello, What to do now: 1. open PinFinder manual 2. connect Infinity-Box box to PC 3. connect PinFinder adapter to InfinityBox 4. run Infinity-Box DongleManager 5. try to make PinFinder activation according to manual 6. if PinFinder can not be detected by DongleManager you need to disconnect PinFinder and connect again to box, repeat activation process. We are waiting for your results |
Followed every step in the manual ,still can't be detected. Is it not possible to reset my smart -card and start over again,Or i can i buy another smart card and how much is it.Below is the log data when i tried again. ==== log opened: [10/29/2008 6:46:49 AM] ==== Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe Dongle Manager [Infinity Box] v1.20 Initializing Pin-Finder Adapter... searching adapter at COM1... try#2/3... try#3/3... can't find adapter searching adapter at COM3... try#2/3... try#3/3... can't find adapter searching adapter at COM1... try#2/3... try#3/3... can't find adapter searching adapter at COM2... try#2/3... try#3/3... can't find adapter searching adapter at COM20... can't open COM20 can't find adapter searching adapter at COM7... try#2/3... try#3/3... can't find adapter try#2/3... try#3/3... done Pin-Finder Adapter can't be detected ! Please, check that Pin-Finder Adapter connected to PC and try again. |
@chitawira download latest Dongle Manager from support area its look like same but version are different i think latest one is v1.25 not 1.20 |
Why does it say my current dongle activation level is 0001 but when i check in the manager my real level is Dongle serial No (S/N): 46Fxxxxx Firmware version: 0111.02 Smart-card status: activated "UK edition" status: Off Last launched application: 001A v.0215 Support area: http://www.infinity-box.com - Username: 633xxxx - Password: IQXxxxx Dongle parameters checksum: 56xxxx. WHEN I TRY to UPDATE I GET THIS Locating Emeralda server... Emeralda server#1 address found. Connecting to Emeralda server#1... Server connection successfully established. S/N: 46Fxxxx, Firmware: 0111.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more ! - If you can't login into support area: send e-mail with this info to [email protected] - If you have problems during start software at first time: upgrade dongle firmware. WHAT TO DO NOW |
=== log opened: [10/29/2008 7:27:17 AM] ==== Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe Dongle Manager [Infinity Box] v1.25 Initializing Pin-Finder Adapter... searching adapter at COM1... too many retries can't find adapter searching adapter at COM3... too many retries can't find adapter searching adapter at COM1... too many retries can't find adapter searching adapter at COM2... too many retries can't find adapter searching adapter at COM20... can't open COM20 can't find adapter searching adapter at COM7... too many retries can't find adapter too many retries done Pin-Finder Adapter can't be detected ! Please, check that Pin-Finder Adapter connected to PC and try again. |
Hello, Check what is voltage at pin-1 of your unibox (Infinity-Box). You need to check unibox voltage but NOT PinFinder voltage. What is voltage value ? |
The voltage at pin one at the digital multimeter shows 4.87 and i already put the jumper atthe diode |
why when run pin finder software i get the answer ,dongle 47faxxx is not activated for current software module.current dongle activation level is 0001,required level is 0011.whn run Dongle manager i get this ----------Process started:6:59:43 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: 46FAxxxx, Firmware: 0111.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more ! |
same probelm any help please........... |
Is it not possible to reset my smart card and start upgrade proccess all over again,cause i still don't understand why my pair works with my friend's smart-card but mine fails. |
Hello, Did you tried to use your PinFinder with your friend's smart-card only or you have tried to use his Infinity-Box (box + card) ? |
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