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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 05-20-2020, 17:53   #1 (permalink)
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need help team my dongle not work after update


today i renew my infinty dongle first time update firmeare sucess
but when open exe i got that massage
need help team
info hare


Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 5/20/2020 21:15:00 ===
=== DongleManager [Infinity] v1.80 [5/20/2020 21:15:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB Smart Card Reader 0
HWID: 0000FBDE12BF4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): xxxxxxx
Firmware version: 0143.02
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM



after update when open exe i got this massage
and agine update firmware igot this masge
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File Type: jpg IMG-20200520-WA0021.jpg (84.4 KB, 21 views)
File Type: jpg IMG-20200520-WA0023.jpg (243.9 KB, 15 views)
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Old 05-20-2020, 19:51   #2 (permalink)
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What is the dongle S/N ?
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Old 05-20-2020, 20:26   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the dongle S/N ?


=== DongleManager [Infinity] v1.80 [5/21/2020 0:55:58] ===
Searching...
Card-Reader: USB Smart Card Reader 0
HWID: 0000FBDE12BF4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): BFEEFBDE
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 05-20-2020, 20:51   #4 (permalink)
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fult bin hare plz need help
id [email protected]
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File Type: rar fault.rar (1.5 KB, 11 views)
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Old 05-20-2020, 20:58   #5 (permalink)
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There is a software conflict with this application:
\program files\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe


- Disable this process
- delete fault.bn file
- update dongle firmware with DongleManager now
and then run Infinity software.

Team is working to fix this compatibility issue.
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Old 05-20-2020, 21:16   #6 (permalink)
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thanks bro its done.....
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Old 05-21-2020, 13:24   #7 (permalink)
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Very good !

Please do not forget to disable the next driver before run CM2MT2 v2.10

\program files\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
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