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Old 08-28-2007, 10:36   #1 (permalink)
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New Infinity Box Not Working Helpppp


please i recieved a new infinity box but when i connect box to pc i get this error massage,

USB DEVICE NOT RECOGNIZED
one of the usb device attached to this computer
has malfunctioned and windows does not recognized
it,for assistance in solving this problem,click this massage.


I CHANGED PC AND USE A NEW PC WITH NEW USB CABLE BUT STILLTHE SAME ERROR I CHEAKED MY,
DIVICE MANAGER AND PORTS BUT STILL ERROR,




IF I TRY UPDATING BOX I GET THIS ERROR ALSO.




dongle cant be found
card with specified AID not found!
smart card with API error #00000000
the operation complete sucessfully.

what is this infinity team please help me my new box not working
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Old 08-28-2007, 16:51   #2 (permalink)
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Hello,

You must install drivers before use box !

Please, check this document:
http://www.infinity-box.com/download...ion_manual.rar
Please, follow this installation instruction EXACTLY.
After installation check in DeviceManager what devices you can see and what devices not present.
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Old 08-28-2007, 17:40   #3 (permalink)
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i follwed manual and did all what u state there but if i go to divice manager it save unknown divice,
help infinity team
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Old 08-28-2007, 18:37   #4 (permalink)
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@ARAB GSM
pls, read my message again and make detailed explanation. if you cant explain what is wrong nobody can help you
http:///vbb/showpo...99&postcount=2
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Old 01-12-2009, 13:17   #5 (permalink)
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... non-English text deleted ...

i have the same problem

Quote:
USB DEVICE NOT RECOGNIZED
one of the usb device attached to this computer
has malfunctioned and windows does not recognized
it,for assistance in solving this problem,click this massage.
the problem is in the box when the system is off and i connect it i mean the box to the system then it's work perfect but when the system is on it does not recognized the divice

i again request the support person not to post the above link or check port setting ?

thanks

Last edited by InfinitySupport; 01-12-2009 at 19:39. Reason: non-English text deleted
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Old 01-12-2009, 19:42   #6 (permalink)
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warning: next time messages with non-English text will be deleted but not edited !

Quote:
Originally Posted by wajid View Post
... non-English text deleted ...

i have the same problem



the problem is in the box when the system is off and i connect it i mean the box to the system then it's work perfect but when the system is on it does not recognized the divice
What device you talk about exactly ?
Box contain different devices.

Quote:
Originally Posted by wajid View Post
i again request the support person not to post the above link or check port setting ?

thanks
What does it means ?
Please explain
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Old 01-13-2009, 05:12   #7 (permalink)
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assalam o alakum

i have the infinity box

Quote:
What device you talk about exactly ?
Box contain different devices.
?

[Infinity Box] v2.36
S/N: 2C11:0110

Quote:
What does it means ?
Please explain

i mean i have used different ports and system having the same problem its not port configuration .................



will be waiting ...........................
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Old 01-13-2009, 18:32   #8 (permalink)
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Hello,

As I can understand everything works well but sometimes box can not be detected.
You must uninstall all drivers, reboot PC, install drivers again.

Also, did you checked installation manual ?
http://www.infinity-box.com/download...ion_manual.rar
What devices has problems exactly ?
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