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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-26-2021, 12:09   #1 (permalink)
Insane Poster
 
Join Date: May 2003
Posts: 76
Member: 29442
Status: Offline
Thanks Meter: 11
No need update


Hello. I need update dongle and error :

=== DongleManager [Infinity] v1.88 [26.11.2021 11:55:32] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: USB Smart Card Reader 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 26.11.2021 11:55:36 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

I need help.
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Old 11-26-2021, 12:39   #2 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 28,016
Member: 148515
Status: Offline
Thanks Meter: 18,360
Quote:
Originally Posted by gilus View Post
Hello. I need update dongle and error :

=== DongleManager [Infinity] v1.88 [26.11.2021 11:55:32] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: USB Smart Card Reader 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 26.11.2021 11:55:36 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

I need help.
Problem with your card-reader and/or drivers or maybe your smart-card (year 2006) fault.
Insert Smart-Card into ORIGINAL Infinity hardware and update now ONE more time.
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 11-26-2021, 13:02   #3 (permalink)
Insane Poster
 
Join Date: May 2003
Posts: 76
Member: 29442
Status: Offline
Thanks Meter: 11
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 2021-11-26 12:57:09 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer: [0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

Possible damage reason - https://www.infinity-box.com/support/?r=100128

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Write to https://www.infinity-box.com/support/?r=2 for details.

Account will be suspended to avoid permanent Smart-Card damage.
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Old 11-26-2021, 14:05   #4 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 28,016
Member: 148515
Status: Offline
Thanks Meter: 18,360
Bad luck, it looks like it's card hardware fault. This card is from Jan 2006, many years old card.
Support for thiscard renewed up to year 2023, if you have another Infinity card we can transfer support time to another dongle.
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