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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-08-2020, 13:09   #1 (permalink)
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Red face No updates found for your Smart-Card


I can't use new update module please Help me

=== DongleManager [Infinity] v1.72 [1/8/2020 18:01:38] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000027C718164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2D6627C7
Firmware version: 0137.02
=== Process started: 1/8/2020 18:01:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 01-08-2020, 13:46   #2 (permalink)
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Quote:
Originally Posted by gsm-munna View Post
I can't use new update module please Help me

=== DongleManager [Infinity] v1.72 [1/8/2020 18:01:38] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000027C718164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2D6627C7
Firmware version: 0137.02
=== Process started: 1/8/2020 18:01:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
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Old 01-08-2020, 14:06   #3 (permalink)
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i can't login showing
Wrong username or password
i don't know username or email How to reset username or password
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Old 01-08-2020, 14:19   #4 (permalink)
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Quote:
Originally Posted by gsm-munna View Post
i can't login showing
Wrong username or password
i don't know username or email How to reset username or password

How To Get Username And Password Check This Link .....

https://www.infinity-box.com/service/
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Old 01-08-2020, 14:19   #5 (permalink)
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Quote:
Originally Posted by gsm-munna View Post
i can't login showing
Wrong username or password
i don't know username or email How to reset username or password
to update e-mail contact to support via e-mail:
help [at] infinity-box.com
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The Following 2 Users Say Thank You to InfinityHelp For This Useful Post:
Old 01-09-2020, 12:02   #6 (permalink)
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Smile

Quote:
Originally Posted by InfinityHelp View Post
to update e-mail contact to support via e-mail:
help [at] infinity-box.com
Thanks Problem Solved
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