Phone dead after flash need help please - GSM-Forum

seyram · 05-09-2018, 21:45

Bro Jay Di please i need you and the entire cm2 team your help to help me recover a clients phone.
i mistakenly flashed a Tecno c9 plus firmware into Tecno c9 phone and now phone dead. phone respond when you connect with pc but screen black.
i tried to flashed back preloader and firmware of Tecno c9 phone and it was succesfull but still phone not on. when i read or identify info this is the massage i get.
Info read not done

Erased/damaged phone?

full log.

Card found : S/N :
Chinese Miracle II

Operation : Fix Android Partitions
User selected Preloader file : preloader.bin
Operation : Init Preloader [ v1.58 ]

Supported HW by Preloader :
FlashID [0] CID : 150100513832334D42 , Name : Q823MB , Vendor : 15 , [SAMSUNG]
FlashID [1] CID : 90014A484147326505 , Name : HAG2e , Vendor : 90 , [HYNIX]
FlashID [2] CID : 90014A484247346132 , Name : HBG4a2 , Vendor : 90 , [HYNIX]
FlashID [3] CID : 150100525831424D42 , Name : RX1BMB , Vendor : 15 , [SAMSUNG]
FlashID [4] CID : 15010051345A334D42 , Name : Q4Z3MB , Vendor : 15 , [SAMSUNG]

1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey

Wait for phone...
Phone found! [ 32 ]
Sync...
Inital Boot Ok!
BB_CPU_PID : 6735
BB_CPU_NME : [MediaTek] MT6735_S00
BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000
Processing BROM stage
Settings for BROM configured!
SecCfgVal : 0x00000000
BromVer : 0x0005
BLVersion : 0x00FE
PreLoader : NOT Active [ Erased ]
BootLdrSS : NORMAL with PRELOADER
Processing DA stage
DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07
Sending and initialize DA ...
Running DA ver.4.2 on BBID : 0x93
NAND Flash : NOT INSTALLED
eMMC Flash : 484A019065324741D54F0705A550428D
Initialize Memory ...
DRAM configured from ScatFW!
DRAM initialize passed!
DRAM size : 0x80000000
DAgent sent , init HW now
eMMC FlashIC initialized
[eMMC] : FLASH_VEN : 0x90 , OEM : 014A
[eMMC] : FLASH_INF : [HYNIX] , e2GA
[eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5
[eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000
[eMMC] : FLASH_LEN : 0x00000003AB800000
[eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB]
DEV RID : 0xA922996A18CAFD009B069114C0C665FA
INT RAM : 0x00020000
EXT RAM : 0x80000000 [2 GiB]
BOOT TYPE : EMMC_FLASH_BOOT
SOC VERIFY : C1
Boot Ok!

SecCfg Passed , 1799
BL : BBID supported by BootLoader!
Supported HW by Preloader :
FlashID [0] CID : 150100513832334D42 , Name : Q823MB , Vendor : 15 , [SAMSUNG]
FlashID [1] CID : 90014A484147326505 , Name : HAG2e , Vendor : 90 , [HYNIX]
FlashID [2] CID : 90014A484247346132 , Name : HBG4a2 , Vendor : 90 , [HYNIX]
FlashID [3] CID : 150100525831424D42 , Name : RX1BMB , Vendor : 15 , [SAMSUNG]
FlashID [4] CID : 15010051345A334D42 , Name : Q4Z3MB , Vendor : 15 , [SAMSUNG]
BL : Storage supported by BootLoader!
Sending BootLoader ...
Preloader Sent , Init passed
SecCfg Passed , 1799
PartTable Init Failed, Reflashing required!
All Done

Done!
Elapsed: 00:00:26
Reconnect Power/Cable!

1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey

Wait for phone...
Phone found! [ 32 ]
Sync...
Open port error , something went wrong!
Boot Error!

Operation Failed
Elapsed: 00:00:00
Reconnect Power/Cable!

Scatter Load Ok , BaseBand : MT6753 , Project : mtk_android , Storage : EMMC
Files found : 24 , Set to Flash : 23
Ready to Flash!

======= Flash
1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey

Wait for phone...
Phone found! [ 15 ]
Sync...
Inital Boot Ok!
BB_CPU_PID : 6735
BB_CPU_NME : [MediaTek] MT6735_S00
BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000
Processing BROM stage
Settings for BROM configured!
SecCfgVal : 0x00000000
BromVer : 0x00FF
BLVersion : 0x0001
PreLoader : Active [ Boot with PL ]
BootLdrSS : NORMAL with PRELOADER
Processing DA stage
DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07
Sending and initialize DA ...
Running DA ver.4.2 on BBID : 0x93
NAND Flash : NOT INSTALLED
eMMC Flash : 484A019065324741D54F0705A550428D
Initialize Memory ...
DRAM already initialized by Preloader
DAgent sent , init HW now
eMMC FlashIC initialized
[eMMC] : FLASH_VEN : 0x90 , OEM : 014A
[eMMC] : FLASH_INF : [HYNIX] , e2GA
[eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5
[eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000
[eMMC] : FLASH_LEN : 0x00000003AB800000
[eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB]
DEV RID : 0xA922996A18CAFD009B069114C0C665FA
INT RAM : 0x00020000
EXT RAM : 0x80000000 [2 GiB]
BOOT TYPE : EMMC_FLASH_BOOT
SOC VERIFY : C1
Boot Ok!

ScatCFG : BaseBand : MT6753 , Project : mtk_android , Storage : EMMC
Setting : Flash Pre-Erase (Safe) : Enabled
Setting : AFF verify : Enabled
Setting : HW verify : Enabled

BL : Check HW compatibility
BL : BBID supported by BootLoader!
BL : Check eMMC compatibility
BL : eMMC supported by BootLoader!

BL : BatteryLevel : 3619 mV
BL : BatteryLevel Ok

BL : Flash Pre-Erase
Total blocks to Erase : 1
Erase : 0x0000000000000000-0x00000003A3D80000
Flash Pre-Erase Done, time used : 00:00:00

SecCfg Passed , 1799
BMT remark not need. Will skip
Sending Preloader ...
Use : preloader.bin
Preloader Sent , Init passed
SecCfg Passed , 1799
PartCount : FFFFFFFF
PartErr : Not initialized , will update PMT now ...
Repartition Done!
Use FLN Mode

Processing : Flash Write
Flash now : PGPT
Image Flash Ok
Flash now : PROINFO
Image Flash Ok
Flash now : NVRAM
Image Flash Ok
Flash now : PROTECT1
Image Flash Ok
Flash now : PROTECT2
Image Flash Ok
Flash now : LK
Image Flash Ok
Flash now : PARA
Image Flash Ok
Flash now : BOOT
Image Flash Ok
Flash now : RECOVERY
Image Flash Ok
Flash now : LOGO
Image Flash Ok
Flash now : EXPDB
Image Flash Ok
Flash now : SECCFG
Image Flash Ok
Flash now : OEMKEYSTORE
Image Flash Ok
Flash now : SECRO
Image Flash Ok
Flash now : KEYSTORE
Image Flash Ok
Flash now : TEE1
Image Flash Ok
Flash now : TEE2
Image Flash Ok
Flash now : FRP
Image Flash Ok
Flash now : NVDATA
Image Flash Ok
Flash now : METADATA
Image Flash Ok
Flash now : SYSTEM
Image Flash Ok
Flash now : CACHE
Image Flash Ok
Flash now : FLASHINFO
Image Flash Ok
Flash Write Done, time used : 00:07:07

Processing : Verify
Verify Passed : PGPT
Verify Passed : PROINFO
Verify Passed : NVRAM
Verify Passed : PROTECT1
Verify Passed : PROTECT2
Verify Passed : LK
Verify Passed : PARA
Verify Passed : BOOT
Verify Passed : RECOVERY
Verify Passed : LOGO
Verify Passed : EXPDB
Verify Passed : SECCFG
Verify Passed : OEMKEYSTORE
Verify Passed : SECRO
Verify Passed : KEYSTORE
Verify Passed : TEE1
Verify Passed : TEE2
Verify Passed : FRP
Verify Passed : NVDATA
Verify Passed : METADATA
Verify Passed : SYSTEM
Verify Passed : CACHE
Verify Passed : FLASHINFO
Data Verify Done, time used : 00:00:47

Update Mirror PMT
Update Done!

Update RomInfo done

Done!
Elapsed: 00:08:08
Reconnect Power/Cable!

Operation : Check / Read Info [ v1.58 ]

1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey

Wait for phone...
Phone found! [ 32 ]
Sync...
Inital Boot Ok!
BB_CPU_PID : 6735
BB_CPU_NME : [MediaTek] MT6735_S00
BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000
Processing BROM stage
Settings for BROM configured!
SecCfgVal : 0x00000000
BromVer : 0x0005
BLVersion : 0x00FE
PreLoader : NOT Active [ Erased ]
BootLdrSS : NORMAL with PRELOADER
Processing DA stage
DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07
Sending and initialize DA ...
Running DA ver.4.2 on BBID : 0x93
NAND Flash : NOT INSTALLED
eMMC Flash : 484A019065324741D54F0705A550428D
Initialize Memory ...
DRAM configured from ScatFW!
DRAM initialize passed!
DRAM size : 0x80000000
DAgent sent , init HW now
eMMC FlashIC initialized
[eMMC] : FLASH_VEN : 0x90 , OEM : 014A
[eMMC] : FLASH_INF : [HYNIX] , e2GA
[eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5
[eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000
[eMMC] : FLASH_LEN : 0x00000003AB800000
[eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB]
DEV RID : 0xA922996A18CAFD009B069114C0C665FA
INT RAM : 0x00020000
EXT RAM : 0x80000000 [2 GiB]
BOOT TYPE : EMMC_FLASH_BOOT
SOC VERIFY : C1
Boot Ok!

Info read not done

Erased/damaged phone?

Done!
Elapsed: 00:00:06
Reconnect Power/Cable!

2201 · 05-10-2018, 06:58

The Tecno C9 have two variants with different Cpu which are Mt6735 and Mt6753. As ur Logs can clearly tell u, Ur set has Mt6735 and u Loaded a scatter with Mt6753 so in such a way U will always kill customers phones and buy new ones. Always keep in mind that Logs are there for reasons so Keep reading them. Reflash ur phone with working firmware with Mt6735 Cpu and that should wake up ur phone

seyram · 05-10-2018, 10:51

Bos i tried but i keep on getting the error and thats why i need your help please.

PASSIONATE_BOYS · 05-11-2018, 10:01

Hello,
Just find correct firmware and flash your phone.

Br.
Infinity Box Team.

05-09-2018, 21:45	#1 (permalink)
seyram Freak Poster Join Date: May 2012 Location: GHANA Posts: 337 Member: 1759904 Status: Offline Thanks Meter: 6	Phone dead after flash need help please Bro Jay Di please i need you and the entire cm2 team your help to help me recover a clients phone. i mistakenly flashed a Tecno c9 plus firmware into Tecno c9 phone and now phone dead. phone respond when you connect with pc but screen black. i tried to flashed back preloader and firmware of Tecno c9 phone and it was succesfull but still phone not on. when i read or identify info this is the massage i get. Info read not done Erased/damaged phone? full log. Card found : S/N : Chinese Miracle II Operation : Fix Android Partitions User selected Preloader file : preloader.bin Operation : Init Preloader [ v1.58 ] Supported HW by Preloader : FlashID [0] CID : 150100513832334D42 , Name : Q823MB , Vendor : 15 , [SAMSUNG] FlashID [1] CID : 90014A484147326505 , Name : HAG2e , Vendor : 90 , [HYNIX] FlashID [2] CID : 90014A484247346132 , Name : HBG4a2 , Vendor : 90 , [HYNIX] FlashID [3] CID : 150100525831424D42 , Name : RX1BMB , Vendor : 15 , [SAMSUNG] FlashID [4] CID : 15010051345A334D42 , Name : Q4Z3MB , Vendor : 15 , [SAMSUNG] 1. Power Off Phone , Remove battery , Insert back 2. Insert USB cable. In some cases require hold BootKey Wait for phone... Phone found! [ 32 ] Sync... Inital Boot Ok! BB_CPU_PID : 6735 BB_CPU_NME : [MediaTek] MT6735_S00 BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000 Processing BROM stage Settings for BROM configured! SecCfgVal : 0x00000000 BromVer : 0x0005 BLVersion : 0x00FE PreLoader : NOT Active [ Erased ] BootLdrSS : NORMAL with PRELOADER Processing DA stage DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07 Sending and initialize DA ... Running DA ver.4.2 on BBID : 0x93 NAND Flash : NOT INSTALLED eMMC Flash : 484A019065324741D54F0705A550428D Initialize Memory ... DRAM configured from ScatFW! DRAM initialize passed! DRAM size : 0x80000000 DAgent sent , init HW now eMMC FlashIC initialized [eMMC] : FLASH_VEN : 0x90 , OEM : 014A [eMMC] : FLASH_INF : [HYNIX] , e2GA [eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5 [eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000 [eMMC] : FLASH_LEN : 0x00000003AB800000 [eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB] DEV RID : 0xA922996A18CAFD009B069114C0C665FA INT RAM : 0x00020000 EXT RAM : 0x80000000 [2 GiB] BOOT TYPE : EMMC_FLASH_BOOT SOC VERIFY : C1 Boot Ok! SecCfg Passed , 1799 BL : BBID supported by BootLoader! Supported HW by Preloader : FlashID [0] CID : 150100513832334D42 , Name : Q823MB , Vendor : 15 , [SAMSUNG] FlashID [1] CID : 90014A484147326505 , Name : HAG2e , Vendor : 90 , [HYNIX] FlashID [2] CID : 90014A484247346132 , Name : HBG4a2 , Vendor : 90 , [HYNIX] FlashID [3] CID : 150100525831424D42 , Name : RX1BMB , Vendor : 15 , [SAMSUNG] FlashID [4] CID : 15010051345A334D42 , Name : Q4Z3MB , Vendor : 15 , [SAMSUNG] BL : Storage supported by BootLoader! Sending BootLoader ... Preloader Sent , Init passed SecCfg Passed , 1799 PartTable Init Failed, Reflashing required! All Done Done! Elapsed: 00:00:26 Reconnect Power/Cable! 1. Power Off Phone , Remove battery , Insert back 2. Insert USB cable. In some cases require hold BootKey Wait for phone... Phone found! [ 32 ] Sync... Open port error , something went wrong! Boot Error! Operation Failed Elapsed: 00:00:00 Reconnect Power/Cable! Scatter Load Ok , BaseBand : MT6753 , Project : mtk_android , Storage : EMMC Files found : 24 , Set to Flash : 23 Ready to Flash! ======= Flash 1. Power Off Phone , Remove battery , Insert back 2. Insert USB cable. In some cases require hold BootKey Wait for phone... Phone found! [ 15 ] Sync... Inital Boot Ok! BB_CPU_PID : 6735 BB_CPU_NME : [MediaTek] MT6735_S00 BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000 Processing BROM stage Settings for BROM configured! SecCfgVal : 0x00000000 BromVer : 0x00FF BLVersion : 0x0001 PreLoader : Active [ Boot with PL ] BootLdrSS : NORMAL with PRELOADER Processing DA stage DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07 Sending and initialize DA ... Running DA ver.4.2 on BBID : 0x93 NAND Flash : NOT INSTALLED eMMC Flash : 484A019065324741D54F0705A550428D Initialize Memory ... DRAM already initialized by Preloader DAgent sent , init HW now eMMC FlashIC initialized [eMMC] : FLASH_VEN : 0x90 , OEM : 014A [eMMC] : FLASH_INF : [HYNIX] , e2GA [eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5 [eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000 [eMMC] : FLASH_LEN : 0x00000003AB800000 [eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB] DEV RID : 0xA922996A18CAFD009B069114C0C665FA INT RAM : 0x00020000 EXT RAM : 0x80000000 [2 GiB] BOOT TYPE : EMMC_FLASH_BOOT SOC VERIFY : C1 Boot Ok! ScatCFG : BaseBand : MT6753 , Project : mtk_android , Storage : EMMC Setting : Flash Pre-Erase (Safe) : Enabled Setting : AFF verify : Enabled Setting : HW verify : Enabled BL : Check HW compatibility BL : BBID supported by BootLoader! BL : Check eMMC compatibility BL : eMMC supported by BootLoader! BL : BatteryLevel : 3619 mV BL : BatteryLevel Ok BL : Flash Pre-Erase Total blocks to Erase : 1 Erase : 0x0000000000000000-0x00000003A3D80000 Flash Pre-Erase Done, time used : 00:00:00 SecCfg Passed , 1799 BMT remark not need. Will skip Sending Preloader ... Use : preloader.bin Preloader Sent , Init passed SecCfg Passed , 1799 PartCount : FFFFFFFF PartErr : Not initialized , will update PMT now ... Repartition Done! Use FLN Mode Processing : Flash Write Flash now : PGPT Image Flash Ok Flash now : PROINFO Image Flash Ok Flash now : NVRAM Image Flash Ok Flash now : PROTECT1 Image Flash Ok Flash now : PROTECT2 Image Flash Ok Flash now : LK Image Flash Ok Flash now : PARA Image Flash Ok Flash now : BOOT Image Flash Ok Flash now : RECOVERY Image Flash Ok Flash now : LOGO Image Flash Ok Flash now : EXPDB Image Flash Ok Flash now : SECCFG Image Flash Ok Flash now : OEMKEYSTORE Image Flash Ok Flash now : SECRO Image Flash Ok Flash now : KEYSTORE Image Flash Ok Flash now : TEE1 Image Flash Ok Flash now : TEE2 Image Flash Ok Flash now : FRP Image Flash Ok Flash now : NVDATA Image Flash Ok Flash now : METADATA Image Flash Ok Flash now : SYSTEM Image Flash Ok Flash now : CACHE Image Flash Ok Flash now : FLASHINFO Image Flash Ok Flash Write Done, time used : 00:07:07 Processing : Verify Verify Passed : PGPT Verify Passed : PROINFO Verify Passed : NVRAM Verify Passed : PROTECT1 Verify Passed : PROTECT2 Verify Passed : LK Verify Passed : PARA Verify Passed : BOOT Verify Passed : RECOVERY Verify Passed : LOGO Verify Passed : EXPDB Verify Passed : SECCFG Verify Passed : OEMKEYSTORE Verify Passed : SECRO Verify Passed : KEYSTORE Verify Passed : TEE1 Verify Passed : TEE2 Verify Passed : FRP Verify Passed : NVDATA Verify Passed : METADATA Verify Passed : SYSTEM Verify Passed : CACHE Verify Passed : FLASHINFO Data Verify Done, time used : 00:00:47 Update Mirror PMT Update Done! Update RomInfo done Done! Elapsed: 00:08:08 Reconnect Power/Cable! Operation : Check / Read Info [ v1.58 ] 1. Power Off Phone , Remove battery , Insert back 2. Insert USB cable. In some cases require hold BootKey Wait for phone... Phone found! [ 32 ] Sync... Inital Boot Ok! BB_CPU_PID : 6735 BB_CPU_NME : [MediaTek] MT6735_S00 BB_CPU_EXT : 0xCA00 , 0x8A00 , 0x0000 Processing BROM stage Settings for BROM configured! SecCfgVal : 0x00000000 BromVer : 0x0005 BLVersion : 0x00FE PreLoader : NOT Active [ Erased ] BootLdrSS : NORMAL with PRELOADER Processing DA stage DA Select done, will use MTK_AllInOne_DA_v5.1624.16.07 Sending and initialize DA ... Running DA ver.4.2 on BBID : 0x93 NAND Flash : NOT INSTALLED eMMC Flash : 484A019065324741D54F0705A550428D Initialize Memory ... DRAM configured from ScatFW! DRAM initialize passed! DRAM size : 0x80000000 DAgent sent , init HW now eMMC FlashIC initialized [eMMC] : FLASH_VEN : 0x90 , OEM : 014A [eMMC] : FLASH_INF : [HYNIX] , e2GA [eMMC] : FLASH_CID : 90014A484147326505074FD58D4253A5 [eMMC] : FLASH_BRT : 0x00400000 , 0x00400000 , 0x00400000 [eMMC] : FLASH_LEN : 0x00000003AB800000 [eMMC] : FLASH_UCP : 15032 MiB [eMMC 16 GiB] DEV RID : 0xA922996A18CAFD009B069114C0C665FA INT RAM : 0x00020000 EXT RAM : 0x80000000 [2 GiB] BOOT TYPE : EMMC_FLASH_BOOT SOC VERIFY : C1 Boot Ok! Info read not done Erased/damaged phone? Done! Elapsed: 00:00:06 Reconnect Power/Cable!

05-10-2018, 06:58	#2 (permalink)
2201 Freak Poster Join Date: Oct 2016 Location: United Republic of Tanzania Posts: 352 Member: 2639338 Status: Offline Thanks Meter: 133	The Tecno C9 have two variants with different Cpu which are Mt6735 and Mt6753. As ur Logs can clearly tell u, Ur set has Mt6735 and u Loaded a scatter with Mt6753 so in such a way U will always kill customers phones and buy new ones. Always keep in mind that Logs are there for reasons so Keep reading them. Reflash ur phone with working firmware with Mt6735 Cpu and that should wake up ur phone

05-10-2018, 10:51	#3 (permalink)
seyram Freak Poster Join Date: May 2012 Location: GHANA Posts: 337 Member: 1759904 Status: Offline Thanks Meter: 6	Bos i tried but i keep on getting the error and thats why i need your help please.

05-11-2018, 10:01	#4 (permalink)
PASSIONATE_BOYS No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support- Posts: 9,321 Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361	Hello, Just find correct firmware and flash your phone. Br. Infinity Box Team.