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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-22-2020, 14:41   #1 (permalink)
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Join Date: Aug 2020
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Please Help- Smart card Miss configuration


=== DongleManager [Infinity] v1.80 [21/08/2020 20:33:55] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000040321344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FCE30403
Firmware version: 0144.02
=== Process started: 21/08/2020 20:33:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 08-22-2020, 14:45   #2 (permalink)
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Quote:
Originally Posted by HERBERT PCN View Post
=== DongleManager [Infinity] v1.80 [21/08/2020 20:33:55] ===

Box/Dongle type selected: Infinity-Box/Dongle

Card-Reader: Alcor Micro USB Smart Card Reader 0

HWID: 0000040321344082

Box/Dongle found: Infinity-Box/Dongle

Reading...

Serial No (S/N): FCE30403

Firmware version: 0144.02

=== Process started: 21/08/2020 20:33:57 ===

Connecting to server

Server connection successfully established

Checking DongleManager version...

Your DongleManager is up-to-date

Checking Dongle Identification...

Authenticating on server...

Authentication stage error:

Server answer:[0031] Dongle identification data damaged.
Did you installed any port sharing program like flexi hob or usb sharing ??

Sent from my SM-A520F using Tapatalk
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Old 08-22-2020, 16:57   #3 (permalink)
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Join Date: Jun 2009
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Quote:
Originally Posted by HERBERT PCN View Post
=== DongleManager [Infinity] v1.80 [21/08/2020 20:33:55] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000040321344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FCE30403
Firmware version: 0144.02
=== Process started: 21/08/2020 20:33:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Do not use camtasia at the same time with Infinity software !
update dongle with DongleManager now

when you will be sure that dongle works well - delete fault.bin file
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