please help team :(
 

hi team after flash tablet
hang dongle & error
http://s9.picofile.com/file/8360842276/Untitled.png

Hello,

What to do - https://www.infinity-box.com/support/?r=4

=== DongleManager [Infinity] v1.72 [5/18/2019 20:05:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
=== Process started: 5/18/2019 20:05:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

=== DongleManager [Infinity] v1.72 [5/18/2019 20:40:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7F43C5D2D90F3D95

Please do something for me if you can
I did everything but did not answer

Hi Team
If my problem is not right
I'll buy one

Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,

I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block


new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500C3A
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43


=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500C3A
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

😔😔😔😔
please chek soon

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

Blocked by server
Blocked by server

I'm not saying to update dongle please do this first after that support will give you permission to update your dongle.

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- attach here fault.bin file (if you have it in folder with software).

Have you fixed your PC as per instruction for error #57 ?

Yes, all items have been tested
block by server infinity

I don't understand what tested items you talk about.

Have you fixed your PC as per instruction for error #57 ?
yes or no ?