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Old 12-22-2009, 17:48   #1 (permalink)
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Join Date: Oct 2005
Location: Sousse /trockadero/TUNISIA
Posts: 698
Member: 193003
Status: Offline
Thanks Meter: 46
please need help from infinity team support


pb that i can t acces to support..solve my pb soon..


this my box id

Dongle serial No (S/N): xxx
Firmware version: 0112.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 000B v.0148
Additional activated modules:
- 04: Pin-Finder Adapter
- Username: xxxx
- Password: xxxxxxx
Dongle parameters checksum: 68347C


thanks in advance

Last edited by InfinitySupport; 12-22-2009 at 19:00. Reason: S/N deleted
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Old 12-22-2009, 19:00   #2 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,289
Member: 130995
Status: Offline
Thanks Meter: 34,876
Quote:
Originally Posted by HaNiNi Gsm View Post
pb that i can t acces to support..solve my pb soon..


this my box id

Dongle serial No (S/N): xxx
Firmware version: 0112.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 000B v.0148
Additional activated modules:
- 04: Pin-Finder Adapter
- Username: xxxx
- Password: xxxxxxx
Dongle parameters checksum: 68347C


thanks in advance
Hello,

Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: http://forum.gsmhosting.com/vbb/showthread.php?t=653644

Why you need to keep your private data safe: http://forum.gsmhosting.com/vbb/showthread.php?t=664214

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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Old 12-22-2009, 19:00   #3 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,289
Member: 130995
Status: Offline
Thanks Meter: 34,876
Quote:
Originally Posted by HaNiNi Gsm View Post
pb that i can t acces to support..solve my pb soon..


this my box id

Dongle serial No (S/N): xxx
Firmware version: 0112.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 000B v.0148
Additional activated modules:
- 04: Pin-Finder Adapter
- Username: xxxx
- Password: xxxxxxx
Dongle parameters checksum: 68347C


thanks in advance
Hello,

How to fix problems with support area:

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
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Old 12-24-2009, 21:41   #4 (permalink)
No Life Poster
 
Join Date: Oct 2005
Location: Sousse /trockadero/TUNISIA
Posts: 698
Member: 193003
Status: Offline
Thanks Meter: 46
hope tha this pb will be soved soon...sorry 4 my-------- total ignorance of all our request and advices------- as y say

i Copy text with full dongle details from DongleManager and i send it to
[email protected]

waiting 4 reply..when i try to acces to support i recive this message using all mirror

1. Information for all users: never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blocked !
2. All files in support area is virus free. If you see false virus alert wi
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Old 12-24-2009, 22:03   #5 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,289
Member: 130995
Status: Offline
Thanks Meter: 34,876
Quote:
Originally Posted by HaNiNi Gsm View Post
hope tha this pb will be soved soon...sorry 4 my-------- total ignorance of all our request and advices------- as y say

i Copy text with full dongle details from DongleManager and i send it to
[email protected]

waiting 4 reply..when i try to acces to support i recive this message using all mirror

1. Information for all users: never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blocked !
2. All files in support area is virus free. If you see false virus alert wi
Do you see any text below the text that you have posted ?
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