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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 06-08-2008, 14:56   #1 (permalink)
Freak Poster
 
Join Date: Dec 2004
Location: pakistan
Age: 38
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Red face plz atention infinity box team


plz help me and solve my problem

Locating Emeralda server...
Emeralda server#1 address found.
Connecting to Emeralda server#1...
Server connection successfully established.
S/N: 3D4ECB5F, Firmware: 010F.02
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]

plz reply fst
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Old 06-08-2008, 22:02   #2 (permalink)
Product Supporter
 
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hello!

please contact [email protected] with detailed problem description
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Old 06-09-2008, 07:30   #3 (permalink)
Freak Poster
 
Join Date: Dec 2004
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sir i m already tryed but not add/online this id .....give error . sir plz give me help u
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Old 06-09-2008, 07:42   #4 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
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What online id you talk about ?
Just send an e-mail to [email protected]
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Old 06-10-2008, 09:44   #5 (permalink)
Freak Poster
 
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sir i mean not enter support site.......otherwise working ok
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Old 06-10-2008, 15:36   #6 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
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Quote:
Originally Posted by nadeem ahmad View Post
sir i mean not enter support site.......otherwise working ok

Hello,

Run DongleManager, press "read S/N" button and then send full text from software log window to [email protected] so we can check what is the problem
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