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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-04-2020, 16:22   #1 (permalink)
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plz help me


to all infinity team
plz help me i have a problem with my smatcard
smartcard not detected


I have a lot of activation in my smartcard plz plz plz help me how can i do to recovery ma card
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Old 08-04-2020, 17:03   #2 (permalink)
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Quote:
Originally Posted by boughanmi View Post
to all infinity team
plz help me i have a problem with my smatcard
smartcard not detected


I have a lot of activation in my smartcard plz plz plz help me how can i do to recovery ma card
Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you should buy new Dongle.

Here is an information about activation transfer - https://www.infinity-box.com/doc/?r=20
NOTE: you need card the same type as before - Infinity-Box/Dongle !
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